The Shipping Queue provides
information about the status of each of your shipments, including shipping plans you're
currently working on, shipments in transit and at Amazon's fulfillment centers, and all
deleted, canceled, or closed shipments. If there are problems with your shipment, you will
be notified on the Summary page and in the Shipping Queue.
You can make a limited number of
modifications to shipping plans until the shipment reaches the
Receiving stage at the fulfillment center. To review or edit a
shipping plan, click the Shipping Plans tab and then click
View shipping plan or Work on shipping
To see a report on received shipments and inventory, click Download
The Shipments tab displays all
of your shipments to Amazon's fulfillment centers, links to the corresponding shipping
plans, and the status of each shipment.
You can see a detailed summary of your shipment by
downloading the SKU list. For more information, see SKU List.
To receive email notifications when shipments are in
Checked-in, Receiving, or
Received In Full status:
Point to Settings and click Notification
Locate Inbound Shipment Notifications and click
Enabled. To stop receiving inbound shipment
notifications, click Disabled.
Click Update at the bottom of the page.
In the Shipments tab, click one of the following
to see shipments by status:
Working: Displays both Working and
Ready to Ship shipping plans.
Working plans are in progress. Ready to
Ship plans have been approved but not marked as
Shipped: Shipments you have marked as
In-Transit: Shipments the carrier has reported as picked up
or for which an appointment has been made for less-than-truckload (LTL) or full
truckload (FTL) delivery.
Delivered: Shipments the carrier has reported as delivered to
the fulfillment center.
Checked-In: Shipments the fulfillment center has reported as
delivered. Checked-in inventory hasn't yet been through the
Receiving: Shipments for which the contents are being scanned
and added to your inventory. If the quantity received doesn't match the quantity in
your shipping plan, the shipment may remain in Receiving
status for up to 90 days. Not adhering to Amazon's packaging, prep, or shipping
requirements may delay the processing of your shipment.
Closed: Shipments that have been fully processed or for which
no activity has been recorded for 60 days or more.
Canceled: Shipments you have canceled. If you cancel a
shipment after you send it, contact your carrier to have your inventory returned
before it arrives at the fulfillment center. For shipments marked
Delivered, Checked-In, or
Directed to Prep, contact Seller Support. If a shipment is in
Receiving, any inventory already scanned will remain in
inventory unless you submit a removal order. For more information, see Remove inventory (overview).
Deleted: Shipments that have been deleted. Deleted shipments
are not removed from the list; they remain for tracking purposes.
Receiving w/Problems: Shipments with problems that have been
identified at the fulfillment center. Details appear on the
Problems tab of the Summary page in
the shipment creation workflow. A link to this information for any shipment with
problems appears under the shipment ID
To cancel or delete a shipment, click the shipment ID, Work
on shipment, or Track shipment, and then click
Cancel shipment or Delete shipment.
Click Download SKU list to see specifics for each
shipment, including ship-to and ship-from addresses and individual SKUs included in the
The Shipping Plans tab
displays all of your shipping plans, the plan IDs, and the status of each. You can
filter by Status
and Last updated
fields and see both shipped and received items for the plan.
To modify a shipping plan, click the shipment ID, Work on shipping plan, or
plan, and make the changes you want. You won’t be able to change steps in
the workflow that are marked with a padlock icon.
In the Shipping Plans tab, click one of the following to see shipments by
Ready to Ship,
In the Shipments tab, dock appointments for LTL
and FTL shipments are tracked with date stamps under the Work on shipment and
buttons. Dock appointment tracking will work only if you marked the shipment as
appoint details include:
LTL pick up: The date when the carrier picked up the LTL or
FTL shipment from your ship-from address.
Dock appointment requested: The date and time Amazon received
a request from the carrier for a dock appointment at the fulfillment center.
Dock appointment granted: The date and time Amazon made an
appointment for the carrier to deliver the shipment to the fulfillment center.
Dock appointment: The date of the dock appointment.
Checked in at dock: The date and time the fulfillment center
checked in the shipment.
Unloaded at dock: The time the fulfillment center started
unloading the shipment.
For shipments listed as Shipped or In Transit, check your
tracking updates or contact your carrier.
For shipments listed as Delivered for more than 24
hours, contact your carrier and confirm the delivery details.