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This article applies to selling in: United States

Track your shipment (Shipping Queue)

The Shipping Queue provides information about the status of each of your shipments, including shipping plans you're currently working on, shipments in transit and at Amazon's fulfillment centers, and all deleted, canceled, or closed shipments. If there are problems with your shipment, you will be notified on the Summary page and in the Shipping Queue.

You can make a limited number of modifications to shipping plans until the shipment reaches the Receiving stage at the fulfillment center. To review or edit a shipping plan, click the Shipping Plans tab and then click View shipping plan or Work on shipping plan.

To see a report on received shipments and inventory, click Download inbound shipments.

Shipment status

The Shipments tab displays all of your shipments to Amazon's fulfillment centers, links to the corresponding shipping plans, and the status of each shipment.

You can see a detailed summary of your shipment by downloading the SKU list. For more information, see SKU List.

To receive email notifications when shipments are in Checked-in, Receiving, or Received In Full status:

  1. Point to Settings and click Notification Preferences.
  2. Locate Inbound Shipment Notifications and click Enabled. To stop receiving inbound shipment notifications, click Disabled.
  3. Click Update at the bottom of the page.

In the Shipments tab, click one of the following to see shipments by status:

  • Working: Displays both Working and Ready to Ship shipping plans. Working plans are in progress. Ready to Ship plans have been approved but not marked as Shipped.
  • Shipped: Shipments you have marked as Shipped.
  • In-Transit: Shipments the carrier has reported as picked up or for which an appointment has been made for less-than-truckload (LTL) or full truckload (FTL) delivery.
  • Delivered: Shipments the carrier has reported as delivered to the fulfillment center.
  • Checked-In: Shipments the fulfillment center has reported as delivered. Checked-in inventory hasn't yet been through the receiving process.
  • Receiving: Shipments for which the contents are being scanned and added to your inventory. If the quantity received doesn't match the quantity in your shipping plan, the shipment may remain in Receiving status for up to 90 days. Not adhering to Amazon's packaging, prep, or shipping requirements may delay the processing of your shipment.
  • Closed: Shipments that have been fully processed or for which no activity has been recorded for 60 days or more.
  • Canceled: Shipments you have canceled. If you cancel a shipment after you send it, contact your carrier to have your inventory returned before it arrives at the fulfillment center. For shipments marked Delivered, Checked-In, or Directed to Prep, contact Seller Support. If a shipment is in Receiving, any inventory already scanned will remain in inventory unless you submit a removal order. For more information, see Remove inventory (overview).
  • Deleted: Shipments that have been deleted. Deleted shipments are not removed from the list; they remain for tracking purposes.
  • Receiving w/Problems: Shipments with problems that have been identified at the fulfillment center. Details appear on the Problems tab of the Summary page in the shipment creation workflow. A link to this information for any shipment with problems appears under the shipment ID

To cancel or delete a shipment, click the shipment ID, Work on shipment, or Track shipment, and then click Cancel shipment or Delete shipment.

Click Download SKU list to see specifics for each shipment, including ship-to and ship-from addresses and individual SKUs included in the shipment.

Shipping plans

The Shipping Plans tab displays all of your shipping plans, the plan IDs, and the status of each. You can filter by Status and Last updated fields and see both shipped and received items for the plan.

To modify a shipping plan, click the shipment ID, Work on shipping plan, or View shipping plan, and make the changes you want. You won’t be able to change steps in the workflow that are marked with a padlock icon.

In the Shipping Plans tab, click one of the following to see shipments by status Working, Ready to Ship, Deleted, or Canceled.

Dock appointment tracking

In the Shipments tab, dock appointments for LTL and FTL shipments are tracked with date stamps under the Work on shipment and Track shipment buttons. Dock appointment tracking will work only if you marked the shipment as Shipped. Dock appoint details include:

  • LTL pick up: The date when the carrier picked up the LTL or FTL shipment from your ship-from address.
  • Dock appointment requested: The date and time Amazon received a request from the carrier for a dock appointment at the fulfillment center.
  • Dock appointment granted: The date and time Amazon made an appointment for the carrier to deliver the shipment to the fulfillment center.
  • Dock appointment: The date of the dock appointment.
  • Checked in at dock: The date and time the fulfillment center checked in the shipment.
  • Unloaded at dock: The time the fulfillment center started unloading the shipment.

Troubleshooting

For shipments listed as Shipped or In Transit, check your tracking updates or contact your carrier.

For shipments listed as Delivered for more than 24 hours, contact your carrier and confirm the delivery details.

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