Sell on Amazon Sign in
We have consolidated our help content into one location on Seller Central.
This article applies to selling in: United States

Manage seller-fulfilled returns

To ensure a consistent experience for buyers, sellers must adhere to Amazon's return policies.

Return Authorization

Note: Starting August 16, 2021, Amazon will automatically authorize US return requests that fall within Amazon’s return policy, including items where sellers filed requests to exempt SKUs from the Prepaid Return Label program. For returns of seller-filed SKUs that are exempt from the Prepaid Return Label program, sellers will have the option to upload a merchant-paid label. Return requests that are out-of-policy or category-exempt will be sent for manual authorization.

When a buyer requests a return, Amazon will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we’ll inform you in the email. For more information, go to out-of-policy return requests.

Note: For return requests that require manual authorization, you must respond to those return requests within 24 hours. You are required to issue a refund within two business days of receipt of a return. If you do not take action regarding the refund, Amazon may refund the buyer on your behalf and charge the amount to your seller account.

Prepaid return labels

Amazon automatically enrolls US professional sellers in the Amazon Prepaid Returns Label program. In this program, Amazon provides buyers with prepaid return shipping labels on your behalf through Buy Shipping Services. Individual sellers have the option to enroll in this program.

Starting July 1, 2021, US sellers must be enrolled in the Amazon Prepaid Returns Label program. Individual sellers who have not yet opted in will be automatically enrolled

You can take several actions on return requests in the Manage Seller Fulfilled Returns tool, including viewing order-level refunds issued to the buyer. To download the summary of returns and refunds for a specific timeframe, go to Return Reports in Seller Central, or click the View reports tab in the Manage Seller Fulfilled Returns tool.

Refer to Returns, refunds, cancellations, and claims and Guidelines for handling returns before processing your returns.

Note: Once the refund is issued, it can take 3-5 days, depending on payment method, for it to reflect in the buyer’s payment method. If you believe you have been charged incorrectly, go to Appeal an A-to-z Guarantee claim. For more information, go to About A-to-z Guarantee claims.

See also

Issue a refund

Issue Concessions

What if a buyer says they didn't receive their order?

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates