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This article applies to selling in: United States

Textbook Sellers FAQ

In anticipation of the busy back-to-school season, we've put together a list of answers to the most frequently asked questions about selling books. We hope this information will help guide you to your most successful season ever.

Listing items

What should I do if I can't find what I want to sell in your catalog?

Use the Add a Product tool to create a new detail page for the item.

How do I cancel a listing?

To cancel a listing through your Seller Account, go to the Manage Inventory section. Find the listing you want to close, change the quantity to 0 (zero), and then click "Save Changes." Your listing will be removed from sale on Amazon.

Managing orders

How will I know when I have a sale?

When a sale is completed, we will post the order details, including the buyer's shipping address, in the Manage Orders section of your Seller Account. We will also send you an e-mail message with the item name and order number. Because e-mail is not always reliable, we strongly recommend that you check your online account daily. Buyer shipping addresses are only available through your Seller Account.

How do I print a packing slip and address label?

In the Manage Orders section, find the order you need to ship. The default search will display your orders for the last 7 days. You can also use the drop-down filters or "Advanced Search" feature to refine your results. Once you've located the order, click on the Order ID, and then click the Print Packing Slip button in the upper right corner of the "Order Details" display. Once you've printed the page, cut off the address label, put the packing slip in the box, attach the address label to your package, and then add your returns address before purchasing postage.

What if the buyer is unable to receive the order at the provided address?

Sellers may only ship items to the address provided to them by Amazon. For account security, we cannot permit buyers to change their shipping addresses after payment has been submitted. Please do not ship to another address even if a buyer requests it. Refund the order and re-list the item so the buyer can purchase it again using the correct address.

Note: If you haven't shipped the order yet, you can simply cancel it. Learn How to Cancel an Order.


If an item is returned to you marked as undeliverable, issue the buyer a refund even if you cannot reach them by e-mail. If the address on the package was exactly the same as the address on the order, you can deduct shipping costs. If you realize that you provided the wrong address on the package, you cannot deduct shipping costs because the buyer was not at fault. Include a memo in the space provided explaining why you are issuing a refund and why you are deducting shipping costs, if applicable.

The buyer didn't receive an item that I shipped. What can I do?

If it appears that your item was lost in shipment, you have several options. Keep in mind that you are responsible for the item until it reaches the buyer. The most customer-friendly solution is to issue the buyer a full refund. If the order eventually arrives, the buyer can contact Amazon to authorize us to recharge them for the order.

Depending on the shipping date and method, you may also choose to ask the buyer to wait. However, once the order is beyond the estimated delivery date, the buyer might file an A-to-z Guarantee Claim. Buyers may also leave feedback for all completed transactions.

Returns & refunds

What is the return policy?

Please see the Amazon product return policy for books.

What if a buyer wants to return something after 30 days?

Learn more about out-of-policy return requests.

How do I issue a refund?

For step-by-step instruction on issuing refunds using the Manage Orders tool in your seller account, please see our Issue a Full Refund page.

Can I charge a restocking fee?

In some cases, a reasonable restocking fee may be charged for returned items. Learn more about restocking fees.

Payments

How do I enter checking account information to receive payments?

In your Settings section, click the Account Info link. In the Bank Account Information section, click Edit, enter your bank account details, and click Submit.

When will I get my money?

Learn more your disbursement policy in our Getting Paid Help page.

Customer feedback

If I don't like the feedback buyers give me, will you change it?

Feedback cannot be edited, but it can be removed. Amazon only removes buyer feedback in rare cases: if it includes obscene language or personal information, or if the entire comment is a product review and not an indication of seller performance. However, the buyer can also remove the feedback. We encourage you to work with them to resolve any transaction issues. Learn more about managing feedback.

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