When selling on our website as an international seller, there are important requirements you must follow to ensure a great experience for customers. Understanding and complying with these requirements is essential for successful international selling and is required for your participation in Amazon's international selling programs.
Before you begin selling on an Amazon marketplace website in a country outside your business location, you need to provide a bank account in a country supported by Amazon in order to get paid. In addition, you should understand the laws that apply to you as a seller on our website, and you must only list and sell products that comply with those laws. You should consult with your legal and tax advisers who understand the requirements that may apply to you so that you only offer products on the Amazon marketplace website that:
The following apply for each product you offer, promote or sell on an Amazon marketplace website:
You need to provide an accurate shipping address in your seller profile and manage customer expectations by stating the actual shipping times from your location. You will be responsible for meeting the shipping expectations for all orders you receive.
Do not expose customers to customs delays and additional duties and taxes on their purchases. You are responsible for complying with all import and export obligations and for payment of all applicable duties and customs fees. In short, customers must receive exactly what they order without any additional charges or fees and within the estimated delivery date posted with your offer on the Amazon marketplace website.You must be prepared to respond quickly to customer contacts in the language of the Amazon marketplace.
Customers expect prompt, helpful service when they have questions or concerns about your products. You should have customer service specialists who (i) understand your products, (ii) know where the customer's product is and when it will be delivered, and (iii) are able to respond quickly (but in any case within 24 hours) to customer e-mail contacts in the language of the Amazon marketplace website in which you are registered to sell.
When you interact with Amazon Customer Service or Seller Support, you are required to communicate in English or in the language of the applicable Amazon marketplace website in which you are registered to sell.
The laws of each country are different (and laws may vary within countries). As the seller of your products, it is your responsibility to ensure that you do not present customers with offers for your products unless you have confirmed that you are permitted, under all applicable laws, to sell and deliver the product to all potential customers.
For example, you should confirm that:
Before you begin using Fulfillment by Amazon (FBA) in an Elected Country outside your business location, you need to provide a bank account in a country supported by Amazon in order to get paid. In addition, please carefully consider the following matters with your legal and tax experts (as you deem necessary) and only participate in the FBA service when you comply with all of the following:
If you choose to send inventory directly to Amazon from outside your Elected Country, you must use an import broker (either one of your own choosing or one designated by Amazon). All inventory sent directly to Amazon from outside the Elected Country must be sent under "Delivery Duty Paid destination" freight terms with all relevant import duties and other taxes paid. Amazon will not be responsible for any import duties, taxes, collect freight or miscellaneous charges associated with importation into the Elected Country.
If you choose to send inventory directly to Amazon from outside the Elected Country, you will need to obtain an import surety bond.
If you choose to send inventory directly to Amazon from outside the Elected Country, you will list yourself as the importer and consignee, will not mention Amazon as the importer or consignee, and will register as a non-resident importer as necessary. Amazon will not act as importer of consignee of this inventory.
Amazon is currently unable to return FBA inventory to an address outside of the Elected Country. Furthermore, the FBA service does not currently support pick-up options for sellers at our fulfillment centers. If you wish to have your inventory returned to you, you must supply a return address in the Elected Country.
By having inventory within the Elected Country, you may be liable for certain taxes in the Elected Country.