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This article applies to selling in: United States

Getting Good Feedback with Customer Service

Customer service is the key to good feedback. It is also a great way you can distinguish yourself from all the other sellers on Amazon. You can compete on price and selection, but really what's going to keep the customer coming back is that little touch of customer service.

This video answers the following questions:

  • Why is customer service important?
  • What practices lead to good feedback?
  • How to get positive feedback with cancelled or returned orders?
  • What if the customer is angry?
  • What if the buyer posts negative feedback?

Watch the tutorial (8:03 minutes   )

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