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This article applies to selling in: United States

Multi-Channel Fulfillment: Fulfill orders for your sales channels

Amazon Multi-Channel Fulfillment (MCF) fulfills orders for your sales channels at the same delivery speed as Fulfillment by Amazon (FBA). For more information, go to Multi-channel fulfillment, our program page.

Shipping and delivery speed

Shipping times are calculated from the time that an order is placed to when it is shipped from our fulfillment center. Delivery times are calculated from the time that an order is shipped from our fulfillment center to when it is delivered to the buyer. Tracking information is available as soon as an order is shipped.

The shipping and delivery times in the table below apply only for orders that are submitted for on-hand inventory (inventory that is received and stored in a fulfillment center). These shipping and delivery times apply only to shipping within the 48 contiguous states of the US. Shipping and delivery times to other US states and territories, primarily Alaska, Hawaii, and Puerto Rico, may be longer.

Shipping speed Shipping Delivery
Priority 1 business day 1 business day
Expedited 1 business day 2 business days
Standard 2 business days 3–5 business days

MCF also offers exports, cross-border shipments to a buyer in another country, for books, music, videos, and DVDs.

Create orders

MCF fulfills orders from outside of Amazon, including your own website. You can create MCF orders through our quick order form, bulk order upload, or API integrations with providers such as Shopify, ChannelAdvisor, ShipStation, and WooCommerce.

A quick order form allows you to place a single ship order or hold order against available FBA inventory by entering your customer's shipping address, items, and shipping speed. Multi-Channel Fulfillment bulk orders allow you to create and cancel multiple orders at once by uploading a completed template.

If you select Place order, you'll create a ship order that will plan and ship within two business days for Standard speed and next business day for Expedited and Priority speeds. Creating a hold order will plan an order, reserving your inventory.

The order must be activated on the MCF order details page before the expected ship date in order to ship and meet the expected delivery date. If the order is activated after the expected ship date, the order will likely be delivered at a later date and the expected delivery date might not update. If the hold order isn't activated within two weeks, the order will be canceled.

Cancel orders

To cancel an order, click Cancel on the order details page. If the cancel button doesn’t appear as an option, contact us. We'll work to cancel it for you but can't guarantee successful cancellation.

You aren't charged for MCF orders that are successfully canceled before shipping. If some items in an order have shipped, charges for the shipped items will apply.

Fees

MCF charges fulfillment fees for domestic orders and export orders. To preview your MCF fees, use our fee calculator.

Unbranded packaging

Unbranded packaging is currently in beta testing. In this program, we offer unbranded packaging for items that you have us deliver to non-Amazon buyers.

If you're enrolled in our beta program, our goal is to deliver all your orders using a dedicated unbranded-packaging process.

If you want to enroll in the beta program, join the waiting list. Our teams are continually monitoring this list and will send you an email as soon as your enrollment is accepted.

Currently, replenishment alerts for unbranded-packaging inventory are not available. To find out how many items are enabled for unbranded packaging for a specific ASIN, go to the Multi-Channel Fulfillment Inventory report.

Carrier preference

You can block your MCF orders from being shipped by Amazon Logistics for a 5% surcharge. For more information, go to Fulfillment fees for Multi-Channel Fulfillment orders.

You can block Amazon Logistics at the account level in your Multi-Channel Fulfillment settings or, for individual orders, in the order creation page or MCF API.

If you block this shipping method through your MCF settings, by default none of your MCF orders will ship with Amazon Logistics. Changing your Amazon Logistics preference for individual orders will override your MCF settings preference for those orders only.

Reimbursements

You're eligible for reimbursements on your MCF orders if we determine that they have been lost or damaged. You have up to 90 days after the promised delivery date to submit your claim for any lost or damaged items on your MCF orders. Check the status of your existing reimbursements on the Amazon Fulfilled Inventory report or the Payments dashboard.

You are ineligible for reimbursements if you use MCF in either of the following ways:

Also ineligible for reimbursements are MCF fulfillment fees and orders that are marked as delivered by the carrier.

How we calculate reimbursement value

If we determine that your reimbursement claim is valid, we’ll reimburse your account with a corresponding number of units of the same FNSKU, added into your inventory, or credit your account with a cash reimbursement for the units.

For any cash reimbursements, we will determine an estimated proceeds of sale. This amount is the estimated sale price of the item for which you’re being reimbursed minus referral fees and FBA fulfillment fees, as explained in the next section.

We compare several price indicators to determine an estimated sale price for the item:

  • The median price at which you’ve sold the item on Amazon over the past 18 months
  • The median price at which other sellers have sold the same item on Amazon over the past 18 months
  • The current list price that you’ve set for the same item on Amazon or the mean list price if you have multiple listings for the same item
  • The current list price for the same item from other sellers on Amazon

If we don't have enough information to calculate the estimated sale price of a unit using these price indicators, we’ll base the estimate on the price of a comparable product. We may ask you for additional information or documentation to help us determine that value.

Why we use referral and FBA fulfillment fees to calculate MCF reimbursements

Referral fees are not charged for MCF orders. When we estimate the proceeds of a sale, we start with an estimated sale price. Because MCF orders occur outside of the Amazon website, we don’t have a record of the sale price. Therefore, we determine the estimated sale price based on your FBA sales, and we use the fees that are applicable to FBA sales to determine a fair estimation of the proceeds of sale.

Lost orders

If your order isn’t delivered within seven days after the promised delivery date or estimated delivery date, you can claim a lost reimbursement with Selling Partner Support. Orders that are marked as delivered by the carrier aren’t eligible for reimbursement.

Your claim must include all of the following:

  • Order ID
  • Proof of the original non-Amazon order, such as a screenshot of your Shopify order, including all affected ASINs and corresponding quantities, as well as the buyer’s name and address
  • Proof of refund or replacement provided to the buyer, including the buyer’s name and address
  • Tracking IDs for the affected shipments, if the order contained multiple shipments

Damaged, wrong, or missing items

If any items in your order are wrong, missing, or damaged in transit to the buyer, you can file for reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item, wrong item, or missing items in the package.

When you submit a reimbursement claim for an order that contains damaged, wrong, or missing items, you must provide all of the following:

  • Order IDs, ASINs, or FNSKUs of the damaged, wrong, or missing items, and quantities of each affected item
  • Proof of the original non-Amazon order, such as a screenshot of your Shopify order. The order must include all ASINs and corresponding quantities, as well as the buyer's name and address.
  • Proof of refund or replacement provided to the buyer, including the buyer's name and address
  • Images of the shipping box or envelope and all shipping labels
  • The following information, depending on the issue:
    • For damaged items
      • A description of the damage
      • Images of the whole item, including clear images of the UPC, ASIN, or FNSKU barcode label
      • Images of the damage described
      • For electronics, such as TVs and printers, images of the serial and model numbers
    • For wrong items
      • A description of the difference
      • Images of the incorrectly received item showing the UPC, ASIN, or FNSKU barcode label, or the LPN sticker, or both, and the described difference
      • Images of the model number and serial number, if available
    • For missing items
      • Images of the inside of the shipping box or envelope showing the received items, if one unit of multiple units that were shipped in the package is missing
      • Images of the empty shipping box, if only one item was shipped in the box
      • Images of empty product packaging, if a product box was received without one or more of the internal contents

Returns

Items fulfilled through MCF can be returned to Amazon fulfillment centers. You can generate a return merchandise authorization and track the status of a return by checking your order details page under Orders. For FBA buyer returns, you can track the status in Return reports. For more information, go to the MCF program page.

Settings

You can change the name and text on your packing slip in Multi-Channel Fulfillment settings.


Multi-Channel Fulfillment: Fulfill orders for your sales channels


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