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This article applies to selling in: United States

Why didn't I get paid?

Your payment might be on the way! It can take up to five business days for money to appear in your bank account after Amazon initiates a deposit. You can check the payment date of any settlement period in the Statement View in your Payments Report.

Use this Seller Support tool to find out why you might not have received a payment.

For questions related to payments older than your ten most recent payments, click the Statement View tab and from the Your statement for: list, select the settlement cycle. If the settlement period for the payment in question is still open, please wait until completion of the cycle for it to be closed. Refer to your statement to learn about the settlement period of a specific payment. You can use Bank transfer ID for successful payments to enquire about the payment with your bank.

Keeping your seller account up to date and in good standing are the best ways to ensure that you receive payments promptly. Here are common reasons for payment delays:

  • Bank account or credit card information is missing or invalid. Both are required for Amazon to initiate a payment, so ensure both are up to date in your account settings.
    Note: Whenever you add or update your bank account information, a mandatory three-day security hold takes effect before we can initiate a funds transfer.
  • The account had a negative or zero balance at the time of payment. This could happen because of selling fees or product refunds. We might charge your credit card to cover the selling fees in this situation.
  • Shipment for an order was not confirmed.

Less common reasons for payment delays can include actions that we take in response to performance issues or suspicious activity related to your seller account. In this case, you will find messages from Amazon with additional details in Performance notifications.

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