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Thread: Prepaid Return Labels - retail rate?
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Permlink Replies: 2 - Pages: 1 - Last Post: 14 Nov, 2017 3:26 PM by: Tracy A. Threads: [ Previous | Next ]
Tracy A.

Posts: 32
Registered: 25 Jun, 14 6:11 PM
Posted on: 14 Nov, 2017 3:20 PM  
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I read in the rule book that if your orders are shipped through Amazon Shipping, Amazon will use your shipping weight/size when issuing a prepaid return label to the customer. So here's my scenario:

Customer buys an item, I ship through Amazon shipping 1st Class, 6 ounces. I pay $2.77 for this.
Customer requests return, Amazon grants a prepaid label, return label cost shows $3.07.

When I look at my returns report, there are 2 returns within last 7 days that Amazon provided a prepaid label for. Both are priced at $3.07, but I know the shipping was $2.61 and $2.77 for these items.

I have tried to look through my transactions to see where the chargeback occurred to me, but I can't seem to find it.

Will it show up as "shipping services purchased through Amazon" in the transaction list, or is there another description for this?

Are we paying retail rates for return labels or maybe it just appears that way?

Has anyone else had this problem and if so, did you figure it out?

TIA
-Tracy View the reply Tracy A. selected as correct
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Get Cracking

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Registered: 06 Oct, 13 5:46 AM
Posted on: 14 Nov, 2017 3:24 PM   in response to: Tracy A. in response to: Tracy A.  
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The $3 rate is lowest cost return shipping that amazon offers.
see rates below
https://sellercentral.amazon.com/gp/help/202103400

If the label is used it will show under transaction detail in your payments section as "Shipping services purchased through Amazon " under transaction type and "Billing for return postage" under product details.

Edited by: Get Cracking on Nov 14, 2017 3:24 PM
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Tracy A.

Posts: 32
Registered: 25 Jun, 14 6:11 PM
Posted on: 14 Nov, 2017 3:26 PM   in response to: Get Cracking in response to: Get Cracking  
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Ahh, I missed that part. Thank you so much!

Tracy
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