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Thread: Can I request reviews from older pre-Amazon customers?
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Permlink Replies: 4 - Pages: 1 - Last Post: 17 Jul, 2017 12:43 PM by: Chai Tea
Sydney Candle

Posts: 20
Registered: 25 Jan, 17 9:11 PM
Posted on: 17 Jul, 2017 12:06 PM  
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We're just getting started and don't have any feedback on Amazon. Would it violate the terms of service if we asked our older customers (from our website and elsewhere) for their honest reviews of our products on Amazon?

I'm just brainstorming the best ways to get some valid reviews :)
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SUNDANCE

Posts: 4,767
Registered: 04 Oct, 13 7:51 PM
Posted on: 17 Jul, 2017 12:12 PM   in response to: Sydney Candle in response to: Sydney Candle  
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Read this: Prohibited seller activities and actions
https://sellercentral.amazon.com/gp/help/200386250

Special attention to:
Misuse of ratings, feedback, or reviews:
Misuse of sales rank:

Make sure you don't violate these.
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Sydney Candle

Posts: 20
Registered: 25 Jan, 17 9:11 PM
Posted on: 17 Jul, 2017 12:25 PM   in response to: SUNDANCE in response to: SUNDANCE  
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So, from that "You may ask buyers to write a review in a neutral manner, but you may not ask for positive reviews, ask for reviews only from buyers who had a positive experience, or ask a reviewer to change or remove their review."

It looks like it would be fine? These are people who have bought our product and we wouldn't be offering them anything in return. They just happened to have bought them off Amazon.
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jayellbooks

Posts: 5,722
Registered: 24 Apr, 14 2:01 AM
Posted on: 17 Jul, 2017 12:39 PM   in response to: Sydney Candle in response to: Sydney Candle  
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Are you talking about feedback or about product reviews? You seem not to know the difference.

People who have not bought on Amazon can leave a product review, but they will not be verified reviewers.

People who have not bought on Amazon cannot leave feedback--that is only for buyers on Amazon.
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Chai Tea

Posts: 611
Registered: 01 Jun, 16 9:26 AM
Posted on: 17 Jul, 2017 12:43 PM   in response to: Sydney Candle in response to: Sydney Candle  
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Personally, I wouldn't do this. The reviews will all show up unverified which could raise a red flag to Amazon and probably won't help you much with customers.
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