1. Does a buyer still get to leave feedback and review (here I mean review with a "Purchase Verified" tag) for the returned order?
2. I got a return & refund request from a buyer for an FBA order. I can't know the return reason since the item hasn't been returned yet. Should I send a follow-up email to the buyer to ask for the reason or just hang tight for its return? What would you do in this case?
20 Mar, 2017 6:25 PM
in response to: XiePan
2. Did the buyer contact you? If so, refer the buyer to Amazon since this was an FBA order.
There is a way you can see the reason the buyer selected for the return, but I'm not sure how. Remember, that buyers don't always select the correct reason.
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