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Thread: Amazon messages us to refund expedited shipping to buyer
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Permlink Replies: 1 - Pages: 1 - Last Post: 20 Mar, 2017 6:09 PM by: Shmily
Shmily

Posts: 12
Registered: 03 Sep, 14 11:04 PM
Posted on: 20 Mar, 2017 5:32 PM  
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We received the following message from Amazon for an expedited order received today:

Hello,
We've been contacted by a customer regarding the order identified below.

Reason: refund the shipping cost for the second other
Details: the customer asking about the shipping charge that she wants to refund due to the first order not receive and they say that they going to refund the shipping cost for $xxxx


This is our first order from this customer for this item. Our assumption is they ordered from a different seller and it didn't arrive and when they reordered they ordered from us. What do we do now? The order has not been shipped yet.
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Shmily

Posts: 12
Registered: 03 Sep, 14 11:04 PM
Posted on: 20 Mar, 2017 6:09 PM   in response to: Shmily in response to: Shmily  
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Cusomer messaged me to cancel the order. It was a misunderstanding with Amazon.
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