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Thread: FBA Refund questions on "Item not Received."
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Permlink Replies: 2 - Pages: 1 - Last Post: 17 Feb, 2017 6:09 PM by: Funky Monkey Threads: [ Previous | Next ]
MeetYourNeed

Posts: 81
Registered: 15 Oct, 14 2:08 PM
Posted on: 17 Feb, 2017 10:36 AM  
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We are an FBA newbie. We have an FBA order that the customer contacted us saying that she did not receive the item. We directed the customer to Amazon's Customer Service since it's fulfilled by Amazon. Now, we see that the full refund was issued back to the customer in the Order Details. How do we know whether that particular "Not Received/"missing" item was actually delivered or undeliverable and returned back to our inventory? Or Amazon simply issued the full refund for the "not-received"/"missing" item from our account even if the item was delivered and not returned back to our inventor? Thank you!
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MeetYourNeed

Posts: 81
Registered: 15 Oct, 14 2:08 PM
Posted on: 17 Feb, 2017 10:42 AM   in response to: MeetYourNeed in response to: MeetYourNeed  
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In general, how do we find out whether the item was actually returned back to our inventory when we see the full refund issued back to a buyer on a particular order?
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Funky Monkey

Posts: 12,593
Registered: 11 Mar, 13 4:44 PM
Posted on: 17 Feb, 2017 6:09 PM   in response to: MeetYourNeed in response to: MeetYourNeed  
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If it was returned to inventory, it would be listed as a Reimbursement; Reason: Customer Return.

Reimbursements report (overview)

https://sellercentral.amazon.com/gp/help/200732720

Funky
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