Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement


We received your submission but do not have enough information to reactivate your account. We may not respond to further emails about this issue.

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. This decision was made after reviewing both your account and the information that you provided. For more information, review the Amazon Services Business Solutions Agreement:

Funds will not be transferred to you at this time. However, 90 days after receiving this notification you may contact to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the “Funds withholding policy”:
Seller Performance Team


Are you a new seller? Please post the first Amazon contact in this chain.



Allen with Amazon here to assist as well.

Thanks for sharing the information you have already, but as @ABC_23 pointed out, we need some additional information. Could you please post the original performance notification here so we can have a better idea of what is being requested?

Kind Regards,




This is not what was asked for.

Please post the first communication that Amazon had with you.


If you refuse to post the first email Amazon sent you, then no one here can help you and you will remain suspended



You are receiving this email because you recently applied to sell on Amazon or you recently changed information on your seller account.

If you recently applied to sell on Amazon: At this moment, we are not able to verify your account, so your account cannot be activated. We need additional documentation to verify your identity. Please follow the steps under “How do I proceed with my application or reactivate my account?"

If you currently sell on Amazon: For your security, we have suspended your Amazon seller account. We need to verify a change to your payment methods. If you did not make this change, contact Seller Support. During our review, you will not be able to sell on Amazon. Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

How do I proceed with my application or reactivate my account?

  1. Confirm you have a valid credit card on file.
  2. Provide the following documents:
  3. A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address visible.
  4. Business license, if applicable.
  5. Make sure the files are in .pdf, .png, or .gif format. These documents must be authentic and unaltered, and the name and address on the document must match the name and address you provided during registration.
  6. Submit your documents by following [this ://

We’re here to help

If you currently sell on Amazon, you can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to

You can view your account performance( or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.


Did you do this?


yes …Amazon also charged 39.99usd


And? That indicates you choose the professional plain.

If you have submitted the documents and have not heard back THEN YOU MUST WAIT for a reply.

It can take 30-60 days for your documents to be reviewed. You are waiting in line with other new sellers.


But My uk Account instantly approved and ready to listing products


UK operates under different laws and different risks. Amazon in the US allows the creation of an account then requires that you verify that you are who you say you are. Since the Amazon US market is notably larger then the UK market it has a notably larger amount of scams going on. The verification process is to protect Amazon and its buyers from scam artists.

If you were not activated within 48 hours then something in your documents was not acceptable to Amazon. The most common issue is your name or address does not match between your documents and your address and name in Seller Central.



This isn’t amazon UK.

I’m sorry these are not the answers you want, but these are just facts.


Are you using a real credit card? Please note that a debit card, prepaid card, and/or secured credit card are not real credit cards. Just having Visa or Mastercard on it isn’t going to work.


If name and address issue then why they accept application and approved account and charged fee 39.99 amazon … They matched all info then he open account. Now they said additional info mismatched …How is that possible


Not going to argue with you. If the information does not match, your account will not be activated.

The verification is a simple pass test that is done by following its instructions. Failure to follow means you will not get the account activated.

I will cover the most common reasons, in no particular order, for your submission to be refused. A lack of response likely means that you are in a really long queue and they have not reached your submission yet. Amazon can take as long as 45 days to respond to your submission. Below this list is a series of links to additional indepth information that a lot of new sellers find useful and will keep your hair loss down to a minimum.

  1. You did not send the documents that they actually asked for. Many people send bank account information, landlord contracts, etc, instead of a utility bill that amazon is asking for.
  2. Your Name does not match exactly across all the documents. If one includes your middle name then they all need to. If you married and your last name changed and your documents do not match because of this then you need to fix that then resubmit the documents.
  3. Your Address does not match across all documents. North may be spelled out in one and another may simply use N instead. This does not match for Amazon.
  4. You are using a prepaid or debit card that does not act like a credit card when Amazon places its dollar hold on it to confirm it is valid. A lot of new sellers seem to be confused about the credit card. Amazon accepts debit and prepaid on the buyer side, but not the seller side. They will bill the debit and prepaid cards, but the account will not become active until a proper credit card that can be confirmed as a credit card is entered.
  5. You did not send all pages of the document
  6. Utilities are in someone else’s name
  7. You have not sent one of the utility bills that they specifically asked for. This bears repeating as I see it so often on the forums.
  8. Sending screenshots
  9. Sending .docx which is not accepted
  10. No valid credit card on the account
  11. When Amazon says ‘Valid credit card on file’ they mean that it has been entered into Seller Central under ‘Account Info’ under ‘Charge Methods’. They are not asking for a credit card statement.
  12. If you are an international seller from outside the US, is your credit card open to international charges?
  13. Make sure the files are in .pdf, .png, or .gif format. These documents must be authentic and unaltered, and the name and address on the document must match the name and address you provided during registration. If you are receiving electronic copies it is recommended to print them and then rescan them. Send the newly scanned copy.
  14. You can submit through the following page.

Amazon Seller Identity Verification Help Page

Account Verification Utility Bill & Credit Card Questions

Seller Credit Card FAQs


Hello @ShopHive777,

My name is Max from Amazon.

Im sorry you’re having issues starting your Amazon seller account.

Any of the documents that are sent to Amazon must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.

Best Regards,

closed #18

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