Today I received a letter, a copy of which I will provide below.
We were informed that we can no longer sell for Amazon. But they did not give reasons.
We have excellent customer service indicators and performance indicators. We have not received any complaints from clients. We have always strived to provide high quality service.
We are an FBM seller.
Help please understand what Amazon is demanding from us. After all, we did not break anything.
Write a plan to act? - Really? - Of course, we will take all necessary measures, but unfortunately the letter does not state the reasons for the suspension.
A copy of the received letter:
We reviewed your account, and we have decided that you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html). We will respond with a more detailed request for additional information. Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again.
If you do not send an acceptable plan within 17 days, we may cancel your offer. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
We look forward to hearing from you.