ID: STAR-RXMV7PHDFKM7G

Amazon reference ID:3JG1K9IB

ISA# 12305141296

My carrier claims to have delivered this shipment on 14th,April, and they did send me the POD.

while there are no any updates on my account, and this shipment is very very urgent. Can I request a search at the warehouse? Since 10 days past already, usually how long does AWD need to receiving the items? Can anyone who help us??

@Seller_hme3Wbydd1ihr@Seller_RSwABJNHpHnEZ Thanks!

I’m really hoping someone can help clarify a few things regarding what appears to be Amazon’s updated invoice approval process. Lately, I've noticed some unexpected changes that are making it difficult to navigate.

A product that might normally require a 50-unit invoice is now seemingly requiring 200+ units without any clear notice or upfront guidance, until after submission. On top of that, it seems like a higher volume of invoices are being declined without explanation, even when they appear to meet the standard guidelines.

Any insight or clarification into these recent changes—or where to find the most up-to-date approval criteria—would be greatly appreciated.

I want to delete my seller account. I tried to close it through the Account Manager, but it only deactivated the account. How can I completely remove my personal information and delete my seller account?

Last year we changed the ownership of our sole Amazon account from sole proprietorship to a new Private Limited, both has myself as the owner. All identity including business' and myself as owner has been verified. Our account health appears good standing. We managed to update the deposit method too to reflect our private limited company receiving bank account.

Since February 2025, we found out that we are unable to update/assign deposit method, or to access Manage Deposit Method page, as it will show up a Forbidden error page when attempted. We are not sure if it's related to the change of account ownership.

This affects us globally, besides US, CA and MX, our unified UK/EU and AU selling accounts are unable to update the deposit methods. Worst still, due to the change of the company ownership is performed much later in UK and EU selling account (because of ties to VAT registration), our deposit methods bank details were wiped out and therefore we have not been able to receive any reimbursement for more than 2 months now in UK and EU as we are unable to add any deposit method.

The support cases were opened in US and UK. Both fell into an endless loop of responses like 'we have contacted our internal team..." or "researching your issue in partnership with the responsible team". The case ID for US is 17504609851, case ID for UK is 10825058682. I'm sure this issue is related, the error page appears the same : Forbidden. You do not have the rights to perform this action.

I logged in correctly as primary user (owner). And I have numerous times cleared the browser cache and cookies, and switched to using different web browser, or using mobile browser etc. We are really in agony unable to receive reimbursement and have painfully decided to cease shipping into FBA.

The biggest joke is that one of the support responded that they found out that I'm not the primary user, and cited the primary user account is ....@163.com, which really terrifies us to see such scammish information. Later the other support said they didn't see such existence of user, but that again confuses us on why in the first place that ...@163.com scare started. Next another support said he "spoofed in to your seller account and we are able to see the manage DM page". Oddly he used the word "spoofed in", secondly instead of saying Deposit Method, he just said DM, and he didn't' provide a solution and close the case. All these series of horror doesn't help us at all!

We really hope some seller support here or any seller with same experience can shed some light. Thanks so much