That is why I am saying that their ODR is probably so off the chart that the ODR police programs do not even pick it up!
Short term ODR is calculated in 60 days, not 30 and there is a time delay (look at your metrics today) of about two weeks in the denominator, only one or two days in the numerator of that algorithm.
Although how hard could that be?
It should be a number between 0 and 100, closer to 100 I would think than to 1 percent LOL but definitely higher than 1 percent.
If they only had the 9 sales, it would be 100 times 9/9 = 100, if they had a few more sales than nine, it would probably still be much higher than one percent.
But in reality they could come up with a number higher than 100 percent and this is how:
As there is a two week time lag between the numerator and the denominator, there could be more negatives than the total sales counted - and this might just be the case here.
Let us say one of those negatives or perhaps even more are from longer than 70 days ago sale, the negative just came in, but the sale is no longer counted in short term ODR.
So strange things can happen with such edge effects when a seller is just starting up - and the total sales are not at the approximate continuous level in the sliding windows.
So maybe their ODR is even higher than 100 percent in the Short Term window and this is why the system did not pick it up - because it is programmed to “think” that the number is 100 at its highest value.