In the last 2 weeks we have noticed that buyers are being advised prior to requesting a return or if for some reason they don’t want to pay for return shipping amazon customer service is suggesting the customer place an A to Z claim. Even more interesting the buyers claims are denied because they are not being honest and that is being found out through claim research.
We always try to do the best case scenario for customers. We would rather lose money then have a bad reputation, but it seems the A to Z system is becoming an abused scapegoat, which affects the seller metrics erroneously.
How can Amazon fix this issued loophole?!?!