Hello,

I have been selling a brand product for over a year now and last month amazon told me that I need to submit order invoice of at least 100 units to provide proof of authenticity. I have been getting pallets of the product directly from a distributor and I have submitted multiple proofs and invoices of the order for the brand but my selling application keeps getting declined. I have submitted multiple selling applications and I keep getting declined and Amazon is not even giving proper reasoning to why my application is getting declined. They keep saying "We have reviewed the documentation you provided and determined that you are not eligible to sell "brand" products. We evaluated the information you provided, but it did not pass our review." even though it meets all the requirements they want for the invoice.

I have talked to multiple Amazon representatives over the phone and have cases open for this and one of the representatives who looked at what I submitted also said that my documentation meets all the requirements and should be passed but I am still getting declined. All the other Amazon representatives have told me to submit another selling application and tell me the same thing which keeps getting declined.

Please help me out here I have been getting very frustrated with this and I would love some help on what I can do regarding this.

Case is: 17431033361

My account was registered through the Amazon UK website as an online company. However, I have been asked to provide a utility bill in the name of my virtual company. As I am managing a virtual company, I do not have a physical address and, therefore, it is not possible for me to provide a utility bill or similar documents. In this case, I would like to kindly ask for an alternative solution to restore my account. If there are other documents or information I can provide, please let me know, and I would be happy to comply.

My children's toy product has been deactivated without warning and now under compliance review with no updates in some time. All required forms and documentation have already been submitted. This delay is effecting my business. Can I please have this looked into. Case id 17384578001

I am a particular clothing item/sweatshirt that has a high return rate due to the customer not looking at our detailed size chart (with various models showing their height, each wearing different sizes to show how they fit). It is getting ridiculous - many customers order 2 sizes and return one. I know that can't be prevented but I'd like to institute a 10% restocking fee, unless we made an error.

Is there an easy way to make the customer aware of this? (They are not going to click on our return policy.)

To make it more tricky, we do try to keep these at Amazon FBA. If it runs out we change to FBM.

Any suggestions???

Thanks

Jackie