Hi @Seller_R6oYCnTB9O1Uy @Seller_hme3Wbydd1ihr,

I have this case 16976824711 open for a few months. According to this case, Amazon was doing the investigation on the missing units. Could you please inform me the result of the investigation? I haven't heard back and it has been a few months. Thank you so much.

I have a return request from a customer and I need to send them instructions. However, for the last two days the page DOES NOT load. All I get is the Blacj AMAZON banner ribbon on the top of the page but nothing else.

I have tried multiple browsers as well as other computers and none will work for this page.

How am I supposed to communicate with my customers and manage my returns properly without this working????

If I cannot reach my customer and give them proper return instructions, it is likely the item will be returned damaged. That would be on AMAZON'S head.

I have units that were delivered to AWD 3 weeks ago and still have not entered receiving or checked in status. What is the usual time to receive in? Past shipments were a lot faster.

It is shipment STAR-X4DUN4RAMDQBE if anyone can assist.

For the future - Does any one know where to submit a help ticket for AWD issues?

Thanks

Order ID: 112-3606978-6818636

Purchase date: Wed, Mar 5, 2025, 12:54 PM PST

Shipped with UPS Signature Required - 1Z9AF1210361518023

First Scan - 03/05/2025, 9:29 P.M.

Delivered and Signed - 03/06/2025, 12:59 P.M.

Customer messaged you

March 6, 2025

You messaged the customer

March 6, 2025

You messaged the customer

March 6, 2025

You messaged the customer

March 6, 2025

You messaged the customer

March 7, 2025

Customer messaged you

March 9, 2025

You messaged the customer

March 9, 2025

A to Z Claim date: March 11, 2025 (Granted in favor of buyer)

Contacted UPS and received copy of signature for Appeal

A to Z Appeal: Mar 12, 2025 (Denied in favor of buyer)

Buyer chose to have item delivered to Mail Max Postal Center a commercial mail location.

Order delivered on time and signed for by someone the customer designated to sign for it when they chose to have the item delivered to business/mail box location. This is pure fraud by the customer or the business the item was delivered to.

This was a $592.61 order and we are without the product.