We are listing ASIN B08D1VF18M Title: LG Remote Magic Remote Control, Compatible with Many LG Models, Netflix and Prime Video Hot Keys, Google/Alexa.
The Item Model Is MR20GA. We have sold over 2000 of this item in the last 30 days and have been selling it for several months. We have received a notice of Product Condition Customer Complaints
It just asked us to check off that we had read the rules. We received no suspension or request for a POA. That said, there is a very high rate of return and virtually every issue is- will not work or register to the TV. Twice we have been proactive and tried to explain the issue to Amazon - see below:
The brand is LG, and LG did the listing. This is an open listing. The issue is part of the title is incorrect " LG Remote Magic Remote Control, Compatible with Many LG Models" I have opened 2 cases with Amazon recently sending a link to LG’s website that says it only works on 2020 model year LG TV’s and also the owners manual showing the models it works with. Both times the case was closed: with canned response.
Please be informed that the detail page associated with this ASIN is controlled by the brand owner. Any product-related information must be approved by them. We’ve sent the changes you requested to the brand owner for consideration. However, please note that they’re under no obligation to make these changes. There is no further action required on your part at this time.
Can anyone suggest what to do before I receive a suspension or POA for this item? Two months ago we made our own listing with the correct information.But have had very few sales because buyers want a product like this to be by LG not by an unknown brand.
Why does Amazon allow wrong information even when you show them it’s incorrect. Do they prefer many unhappy buyers and suspending good sellers? If the original listing is controlled by another party and the other party ignores the request shouldn’t they step in?
Also, can the Account Health team please respond?