Hello @Julia_Amazon @Winston_Amazon @Ezra_Amazon @Sarah_Amzn @Abella_AMZ @Ash_AMZ @Virgil_Amz @Mary_AMZ

My Amazon seller account got deactivated under Section 3 on 31st Mar 2025 there was a critical violation stating that repetition trademark logo misuse. I have submitted appeal thrice with all the details they need every time i got same response we don't have enough information to remove this violation at this time. Below is first thread I got on 31st Mar

Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

https://sellercentral.amazon.com/gp/help/201165970

-- "Policies and Agreements":

https://sellercentral.amazon.com/gp/help/521

-- "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.com/gp/help/1791

How do I reactivate my account?

To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq

What happens if I do not submit the required information?

If we do not receive the requested information your account will remain deactivated.

Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.

Last thread I got after my 3rd appeal rejection.

Hello,

Thank you for your message. We cannot accept your appeal because it does not address the infringement issues alerted to you previously for the ASINs below:

-- ASIN: B0DZ89MCMG,B0DQ5M7NKS,B0DQ8GGMNG,B0DPT2MHYM,B0DQ8SG95L,B0DP2Z1GJF,B0DLT8X5DM,B0DLTCQCJ3,B0DLT92KS4

Please provide the following information so we can process your appeal:

-- Proof of non-infringement for all affected listings (such as invoices, order IDs, letters of authorization, licensing agreements, or court orders) for all affected listings.

-- An appeal with the following:

1. Greater detail on the root causes of the infringement

2. Greater detail on the actions you have taken to resolve the complaint

3. Greater detail on how your account has complied with our policy

4. Greater detail on evidence or examples that demonstrate your account has complied with our policy

-- Other relevant information.

-- Supporting details should you believe that the actions were made in error.

How do I send the required information?

Go to "Submit New Information" in Account Health:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa

What happens if I do not send sufficient information?

If we do not receive an explanation or necessary information, your account will remain deactivated.

Please help me reactivate my account.

Thanks,

S H International

My account is cloesd due to selling seat belt adjuster.

The email says that my products have been identified as seat belt alarm cancellation devices, seat belt components or similar devices. Amazon policy prohibits the sale or listing of these products.

I tried to appeal for few times ( providing instructions and product picture ) and they still said seat belt adjusters are restrict products and refuse my appeal even if other seller still selling this kind of product on Amazon platform

I think this is unfair but it is ok becasue we already removed all the link.But the reply of email saying deleting your listings on the affected ASINs however does not sufficiently address the reason for the violation and will not result in the violation removal from your "Account Health" page.

And we provide the plan of action also, but they said they can not eliminate my performance issue.

It is been almost 2 month.

What can i do to restore my account ????

Case ID :

17218763641

17216812361

17216614451

17216558811

17216512421

17216815741

17217153191

17216818801

17217153171

17216695221

17216806731

17217198221

17216765671

17218196541

17216814201

17218196551

17214996101

17216806621

17216614461

17216614001

17216651021

17217498571

17216952881

17217153181

17217153161

@Seller_4GjtS9k0cnHHv

@Seller_guPeMXBrBxqyU

@Seller_WIFV02H2XUFgS

@Seller_d9q1Cuuva8Pjg

@Seller_pB5cNkUhpDlVP

@Seller_GEZPMc4CeQfh6

@Seller_R6oYCnTB9O1Uy

@Seller_l3eCP9f1PtJXC

@Seller_s3amN64nZ4y9V

@Seller_t9kvdr2yixQej

@Seller_SBIjJooGeXSQ6

@Seller_aEROSwwdnzGiU

@Seller_l7Jtck9jxnEA0

@Seller_1KYLYkgAlu4xX

@Seller_Udi0JNbTrsmUV

@Seller_NGsbQYFacZKVL

Hello,

A few months ago our main Vendor code were removed from Amazon Vendor as a decission from their team.

We still working through Amazon Seller with all our current listings, but when we try to edit any of them opening cases, we receive next answer: ''Update for this ASIN has already been claimed by another representative of the brand''

This representative is our Amazon Vendor code that was deleted so we are not able to make those changes effectives.

Is there any chance we can connect with someone so that they can release our entire catalog under the code that was removed?

We are registered in Brand registry since our beginnings.

Thank you so much for your help and comments.