here’s one for a mod/I have been selling many years with 100% positive feedback … So I see a 'Negative Return Feedback Rate, notice in my account.[ not a actual bad feedback on the feedback area] I load up the download and I see this from a customer about a order ’ ;Return reason: Inaccurate website description Customer comments: I thought this was a DVD ,Customer Comment
""I hope his 20% restocking fee is worth losing a customer.He is black balled by the 14 members in my family. ’ This is why the customer was angry.he had a return of a vhs he ordered and he stated ‘;Return reason: Inaccurate website description Customer comments: I thought this was a DVD ’ here is the listed item.-- Finding Nemo [VHS] - B0000AQZYM…/ and here is my description./video,vhs,TAPE, with clam shell case type jacket/// Clearly there was no issue of A ’ Inaccurate website description ’ So basically the customer made a buying mistake BUT THOUGHT IT WAS TOTALLY APPROPRIATE TO LIE’ as there was no inaccurate web description from me or Amazon clearly stating in many places the word ‘vhs’, Anyway returns happen, I get it, but by Amazons rules I charged him a 20% restocking fee. If the customer put this same statement on Amazon as a feedback most likely they would have taken it off as I was following Amazon’s rules and clearly the customer lied. Why is this negative feedback issue allowed to deface my record in light of that ? And why is it perfectly acceptable that the customer can lie as though I or Amazon
described the product unfairly. I also understand as a rule we have to refund and I don’t mind the refund, that is just money. But when it gets held against my reputation, because I was following the Amazon rules perfectly as I have done for the last 15 or so years. … quite frankly it is a bit unfair. Understand … Again it’s not a issue of money because I realize that returns and refunds happens. But clearly there is a principal issue here that needs to be addressed as I solved their issue is a quickly in a honest manner , wrote the customer a very nice respectful explanatory memo as to what the refund procedure was. It seems to me that if someone follows the Amazon rules and plays by the book that this type of customer retaliation should be struck from the record. At some point in time Amazon should give a good seller a little extra consideration in a case like this.Especially when it is clear that the customer lies that we inaccurately described the product, or Amazon inaccurately described the product rather than just to say they made a buying error. Would a moderator from Amazon be kind enough to address this issue for me?
Edited by: retrolink-2 on Mar 16, 2016 5:28 AM
Edited by: retrolink-2 on Mar 16, 2016 5:30 AM