Why am I not getting paid


#1

I haven’t been paid since Feb 2021. I’m showing an owed balance but they are saying “unavailable balance”. Is anyone else having this problem if so how do I get in touch with AMAZON? Account information and credit cards are up to date. USA based seller.

Moderator edit(Ale_Amazon): Removed personal information.


#2

Is the balance on Seller Central homepage red, or green?

Do you have a reserve in place? Is your account healthy and active? Do you have any violations, etc?


#3

Green. I don’t understand “reserve” because of the credit card information. Zero violations, no claims, 100% tracking numbers. Nothing negative on our account.


#4

Green is good (sorry had to ask, :roll_eyes:).

Mouse over Reports and click Payments. On the Statement Views tab Do you have any open invoices?

Scroll down do you have an Account Level reserve?


#5

Have you looked at when the customers received the shipment and factored in Amazon’s holdback date? Amazon holds your funds for 7 days AFTER the customer actually receives it in case there is a dispute.

Also, have you visited this page and checked to see if your answer is here?

https://sellercentral.amazon.com/gp/help/help.html?itemID=G200136810&language=en_US&ref=efph_G200136810_cont_211


#6

You have a reserve


#7

If you are a new seller, this will happen from time to time. It will decrease the longer you sell, as amazon trusts you more.