As a small seller I so understand your comments about going the extra mile…only to feel “stiffed”.
People have appalling manners in general. “Your Welcome” has somehow morped into “No problem”. (Just a personal thing, lol)
I do the right thing and work to ship fast and I have upgraded every order all week on my own “dime” to Priority if it would fit in the flat rate envelope. Only one so far did not…and I decided since it’s Christmas…just to bite the bullet and expedite it anyway…that was my “profit”.
Anyhow…I hope someone is happy and grateful for the small assistance and is proactive enough to leave a positive feedback. Do I have expectations that they will do so?
NO. People are busy…or unaware…or stressed to the max…or think leaving feedback is silly…but for whatever reason…most customers do not take the time.
(Unless they have had an “issue”.)
But once in awhile…a customer lets me know how much they DID appreciate my efforts. I have received emails from buyers who wanted to leave feedback and couldn’t figure it out. Even when I sent instructions how to do so. I have received emails with feedback inside because they were so nice and tried and couldn’t figure it out but sent it the only way they could. : ))
My seller health is excellent and my feedback reflects my priority to good service. So that’s all I can do. I only have control of me…and that’s probably a REALLY good thing!