I am so discouraged and in need of some assistance or advice please:
Here is my situation:
Last weekend I receive a series of overnight emails stating:
* 3 emails , each separate ASINS , stating: "Your listing has been removed due to intellectual property infringement" with instructions to "resolve" the infringements. (Note that each email stated "We leveraged a combination of automated means to identify this issue and make this decision." , Which to me, means a "bot" did it......
*1 email stating "Based on your Account Health Rating, your account is at risk of being deactivated." because of the number of unresolved policy violations on your account at any given time".
Panicked, I quickly check on my account status, and look for notifications of policy violations in my Account Health section, only to find only one suspected IP violation, and a deactivated listing (which happens to account for more than 40% of my sales on some days).
Furthermore, the other two "deactivated ASINS" per the email are active, and do not have any policy violations attached.....
Ohh, and my account health status: still "healthy, score 10000" In fact, the one new suspected IP is the only thing negative at all ------ 100% clean - (I take this very seriously).
Sooooo, I call seller "support" and they are completely perplexed, but tell me everything "looks fine on their end and the account remains healthy". They actually chalk it up to the "bot" as well.... which is disgusting. I RECEIVED AN EMAIL STATING MY ACCOUNT WAS AT RISK.
Regarding the one VERY IMPORTANT ASIN that was , in fact, deactivated, they suggest a slight change to the title to make it "more compliant" (it was compliant already, per guidelines, in my opinion), and I agree that I'll try the change.....
soooo, upon trying to make the change, I submit the edit through a flat file upload, and all looks good on my end (I can see the updated title took effect on the back end), however, after multiple attempts (and days) of trying to "appeal" the violation, I get canned, automatic "bot" answers denying the appeal....
Even more perplexed and frustrated now, I open a new ticket by calling seller support and discover the "backend" change was not migrating to the "front end", causing my appeal denials.... (because, in effect, there was no change from the original title.... which by the way, WAS IN FACT COMPLIANT, and had been in place for many years, but flagged by the "bot" that apparently has gone rouge and has no idea what it is doing....
The very nice seller support woman explains to me that she can see my edits, and that they in fact are not updating to the front end.... and that she cannot fix it herself , but has to refer it to the "internal team". I explain to her how important this ASIN is to my business, and she assures me the team will answer the ticket in a timely manner.....
It has now been 6 days sine the listing was deactivated by the "bot", and I have reached out twice to check on the progress, only to hear "we cant help you". I plead with them to explain how important this is to me and how I've already lost over $12,000 in sales and a few thousand in profit - they simply don't care. There is literally nothing I can do, except wait.....and wait......and wait...... Can I talk to a supervisor please? "I'll have one call you". Nobody calls...... Can we somehow talk to the internal team? Nope. "I'll put a note in telling them how important this is".
I'm absolutely demoralized that an erroneous "bot" can cause so much damage.... and it is costing me so much money, time, and now emotional strain..... I am wondering if its worth it anymore.....
I'm hoping someone can offer a tip or trick for success, or hopefully someone from Amazon can assist me.... I'm super fristarted but have some time this weekend to implement a tip if one is suggested....
Thanks for listening.
CASE ID's : 17461644821 , 17469174511 (title change)
Pinned by community manager