Hi everyone,

I wanted to ask if anyone here has experience with the issue mentioned in the subject – Amazon's Dietary Supplements Policy compliance.

I received a notification from Amazon at the end of January [2025] stating that I needed to get laboratory tests done for my product (at an Amazon-accredited lab, ordered via Seller Central – just for context, I had already conducted private testing three times before launching the product) to be compliant. I accept that Amazon can require such things, and I actually believe it's the right approach.

My deadline was set for April 29, 2025, and I received the notification on January 29, 2025. However, my listing was already removed on February 19th.

The laboratory procedure took some time. I received the results on March 24th – my product passed all the tests successfully. The lab uploaded the results directly to Amazon, and I reported this through Seller Central. Since then, there's been silence. The case is marked as 'in progress,' and whenever I ask support how long it might take, I get the standard 'soon' response – and I already know this could very well mean weeks, or even months.

Has anyone else experienced this? Do you have any insights or advice to share? I'm particularly interested in how long reinstatement took after submitting passing results and if there are any tips for speeding up the review process.

Thanks in advance!

I have been working for a few days with Amazon help to try and get a shipment box label printed. All i get is the same response about making sure it is eligible to ship in. Understand that this is package three of five. All I need is for Amazon to email me the label. All they can do is to keep telling me there's nothing they can do. They say to cancel it. I can't do that. They say just reship it. That will result in extra charges. Why am I being punished because their system is puking.

I am writing to seek guidance regarding a serious issue with my seller account, which was previously managed by a third party.

Recently, I attempted to recover access to my account, but I was informed that it had been deactivated due to an alleged relationship with another seller account that I do not recognize. I have no knowledge of this other account, nor do I know who is managing it or what business activities are being conducted through it.

I have already submitted all the requested documentation to verify my identity and ownership of the original account. However, I am still being linked to this unfamiliar account, and I am deeply concerned that it could be operating under my name without my knowledge or consent.

I kindly ask for your assistance in guiding me through the appropriate steps to clarify this situation and protect my information. I am committed to complying with Amazon’s policies and want to ensure that my name is not being misused.

Any direction or support you can provide will be greatly appreciated.

Hello Moderators,

We understand that the FBA inbound process often has minor discrepancies, and we typically absorb these smaller losses without raising issues. However, we need your assistance with this larger discrepancy.

Case ID: 17144299391

Details:

We shipped 12 boxes to Amazon on November 13, 2024.

UPS confirmed delivery of all 12 boxes on November 18, 2024, at 1:02 PM.

Amazon's own shipment tracking confirms that all boxes were delivered.

Amazon received 244 fewer items than we shipped, causing nearly $1,000 in loss.

Some boxes are recorded as having 0 items received, and others show only 1 out of the 50 items shipped.

We were unable to open a case until the shipment was closed by Amazon, and submitted it immediately afterward on February 5, 2025.

Amazon Support took almost 50 days to reply, provided a link to UPS tracking, and said that the carrier did not pick up the packages.

But in fact, the UPS tracking is no longer showing any status because the package information is older than 120 days.

We attached the original proof of delivery screenshot (when it was still available on UPS website) with our initial support request.

We would greatly appreciate your help in escalating this matter for proper investigation.

Thank you very much!