A customer claims I sent a damaged product, when it was clearly cut off by the customer and is demanding I send a new replacement?
Edited by: Gas Spouts Plus on Sep 13, 2017 11:24 AM
I Have added a picture the customer sent to me.
The links being referred to are on amazons own site. There is no danger in clicking on a link on the amazon site.
Depending on the cost of the item.
If a fairly cheap item then just refund and move on.
If the customer opens a claim against you then I am sure that Amazon will side with the customer on this. (Amazon may however fund the claim but it will be a mark against your ODR)
You might want to look into your own packaging for this item to protect yourself from this from happening again.
Sometimes you can’t fix stupid - but [CLICK HERE|https://www.amazon.com/s/ref=nb_sb_noss_2?url=search-alias%3Daps&field-keywords=Do+Not+Use+Blades+to+Open] to see future ways to avoid it.
Stupid would be clicking on a unknown link.
Lol - it was long so I tried to clean it up.
It’s an Amazon link…
I rather be safe then sorry.
One infected PC was enough for me.
It’s not personal, just good business.
Not sure how you know they did it? Cant really prove it one way or another. Do not send a replacement as Amazon will not recognize it. Depending on the cost, if not much, refund the customer and request they purchase another one, write it off as the cost of doing business. If expensive, you could send a pre-paid label get the item back and either refund full, refund minus restock fee of up to 50% but risk the A2Z and bad feedback.
For the price of your product, just refund and suggest they order a replacement.
It isn’t worth the hassle for you to pay for the return or god forbid a negative feedback.
Plus you say you “We strive for Top Ratings & Excellence in both Quality and Customer Service.”
How about this link?
[Free Donuts Here |https://www.amazon.com/s/ref=nb_sb_noss_2?url=search-alias%3Daps&field-keywords=Do+Not+Use+Blades+to+Open]
That one is called bait and switch.
Hover over the link and bottom left should show you the url.
Or, since that shows only part of it,
Right click it, copy link address and paste it… anywhere. Without hitting the enter key, it won’t load and you can see the full link.
I’m reluctant to click on a unknown link.
I’m sure Sundance had good intentions, but I would never respond to a CLICK HERE comment.
That’s just me.
No donuts for me.
Do you have a link for free beer ?
Did they send a photo of just the paper it was in or a photo of a cut through product?
I would want to see the product if they can show me that I would refund.
If not , then no. But take into consideration the cost of the product and your metrics.
Did you really think I was going to click on that one ?
A cold beer was wonderful while I was waiting for Irma to leave FL.
Aha! So there is +something+ you’d click on…
Not that I’d blame ya. For an offer like that, so would I.
We would send the buyer a return label so that he could return it and get a full refund on its arrival. We would then look at our shipping station video to confirm that it was packaged in an undamaged state. Since we don’t have scissors, razors, etc. at the shipping station chances are the buyer is lying. Once we confirm the damage is the buyers fault, we will ban him in all marketplaces and will never sell to him again. We believe in fair business practices, and there is no place for a lying buyer in our business model.