Hello ,
I need guidance on revising my appeal after multiple rejections from Amazon. My account was deactivated under Section 3 due to an expiration date compliance issue, and despite implementing corrective and preventive measures, my appeal has not been accepted.
Issue Background:
In a previous notification, Amazon flagged my listings due to two customer complaints related to expiration dates:
1️⃣ One customer inquiry was about the expiration date label on the product. The customer was unsure whether the printed date was the actual expiration date. I responded and resolved the concern through the Policy Compliance dashboard, as I had supporting messages from the customer.
2️⃣ The second complaint was flagged by Amazon as "the product has an unacceptable portion of its shelf life remaining or has passed its expiration date." However, this customer never reached out to us directly, so we were unable to investigate further.
The issue stemmed from my supplier applying a secondary expiration date label (with the same date as the manufacturer) to improve visibility for customers. However, Amazon prohibits any modifications to expiration dates.
I immediately worked with my supplier to eliminate this practice, implemented a strict quality control process, and reinforced inventory and supplier compliance measures to prevent recurrence.
Amazon’s Feedback on My Appeal:
In one of the notifications I received, Amazon stated the following:
1️⃣ "The root cause that you selected does not address the issues with your listings. Please select a different root cause when you submit your appeal."
I clearly explained the supplier labeling issue and my corrective actions.
Does this mean Amazon wants a different approach to my root cause explanation?
Could this be referring to the initial appeal submission options (e.g., "I acknowledge the violation" vs. "I have evidence to submit")?
I have always selected "I acknowledge the violation" when submitting my appeal. Could choosing the wrong option be affecting the review process?
My Key Questions for the Forum:
Has anyone successfully appealed a Section 3 deactivation due to expiration date issues?
What additional sourcing evidence should I submit beyond invoices and a supplier agreement, CQ Check list, SOP?
Could selecting the wrong appeal submission option ("I acknowledge the violation" vs. "I have evidence to submit") be negatively affecting my appeal review?
Since my product is currently out of stock, I cannot provide images. Could this impact my appeal?
I truly appreciate any insights from sellers who have dealt with similar policy violations. Any advice on how to revise my appeal to align with Amazon’s expectations would be invaluable.
Thanks in advance for your help!
1st Amazon Notification
Hello SUHAIBI LEON/All Organik Shop,
Your Amazon seller account has been temporarily deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings are no longer active. Funds will not be transferred to you but will be held in your account while we work with you to address the following issue.
Why is this happening?
Your products had an altered expiration date. Expiration dates cannot be covered, scratched off, or replaced. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found on the following help pages:
-- "Product Detail Page Rules":
https://sellercentral.amazon.com/gp/help/200390640
-- "Condition guidelines":
https://sellercentral.amazon.com/gp/help/200339950
Visit the Voice of the Customer (VOC) page to review customer feedback for this listing:
https://sellercentral.amazon.com/voice-of-the-customer/ref=xx_voc_ahd_xx
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click "Reactivate My Account" to submit the necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
Here are a few things to consider as you submit your appeal:
-- Sourcing: Make sure you are sourcing the product from a trusted supplier.
-- Expiration date: Ensure there is no ambiguity around the product expiration date.
-- Shipping: Make certain the product was not shipped close to or past its expiration date.
How do I submit the required information?
To submit this information, follow the instructions in the banner at the top of your "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
We're here to help.
If you have questions about this policy, your account, or how to submit an appeal, go to "Appeal an account deactivation or listing removal":
https://sellercentral.amazon.com/gp/help/200370560
Alternatively, you can contact us via Seller Central:
https://sellercentral.amazon.com/cu/contact-us.
Has your account been deactivated in error?
If you believe there has been an error, you can submit an explanation by following the steps in the "How do I submit the required information?" section. Your explanation should include the following information:
-- Explain how the removed listings have not violated the Condition guidelines policy.
-- Provide evidence that shows that the removed listings have complied with the Condition guidelines policy.
2nd Amazon Notification
Hello SUHAIBI LEON/All Organik Shop,
We have received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, you must address the following concerns:
The root cause that you selected does not address the issues with your listings. Please select a different root cause when you submit your appeal.
You did not sufficiently describe the steps that you have taken to prevent future issues with your listings. Please provide greater detail on the steps that you have taken to prevent future issues with your listings.
How do I reactivate my account?
To reactivate your account, go to the "Account Health" page in Seller Central, answer the questions related to this violation, and provide the requested documentation.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
How do I submit the required information?
To submit this information, follow the instructions in the banner at the top of your "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information, your account will remain deactivated and we may withhold funds in your account in accordance with our "Funds Disbursement Eligibility Policy":
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