First, the new process for a SAFE-T claim was a surprise, but it isn't any better. Going through multiple screens without being able to refer back to the previous info was not helpful. Some of those dropdown choices didn't make any sense, either. Who is developing this stuff, and who does user validation testing?

Anyway, I just received a return with the "item defective" reason...because of course I did. The customers own note? "I ordered the wrong size."

SAFE-T claim filed under "wrong return reason used." Instant, automated denial. I resubmitted it, and fully expect another denial.

I have another one currently in the mail that was returned as "wrong item sent." However, their note explaining what they received...is exactly what they ordered. I assume I can expect an automatic denial for this one too, right? **facepalm**

got a notice from amazon recently about account AT RISK due to late deliveries. I opened a case with them and they said to fix the problem was simple. all I needed to do was ENABLE SSA for all SKU's and ship the item on time. then if the item arrived after the expected promise date, my perfortmance metrics WOULD NOT be effected. when I ENABLED SSA, it asks you to choose up to 10 shipping methods you will use. USPS MEDIA MAIL (which is how most people ship books) WAS NOT AVAILABLE as an option.

this is just strange. doesn't all book orders show the ORDER DETAILS shipping methods as MEDIA MAIL when the buyer chooses standard shipping? I don't have an open order so I can't check.

is there a way to sign up for SSA without being forced into using a more expensive shipping method? that looks like what's going to happen to me. they did have a UPS MEDIA MAIL (yes, UPS not USPS) as one of 10 shipping methods I could select when signing up for SSA. but from what I can tell, that option isn't even available anymore (and I would highly doubt it is anywhere close to as cheap as USPS media mail). of course, shipping anything other than USPS media mail is a NO GO for me (I would have to remove 90 percent of my inventory....left selling only light paperback books). FED EX economy and USPS ground saver aren't anywhere nearly as cheap as USPS media mail are they?

thanks

A customer was granted an A-Z claim citing the order was not delivered. I submitted an appeal and the claim was still granted but they removed the hit on my ODR. In the comments, Amazon states they are fully aware that the customer did receive the items and yet they are still granting them the claim.

Amazon team, please review this and provide a reimbursement for this claim that should have not been granted. Here is the information and comments:

Granted

Seller-funded: Apr 23

Order Defect Rate (ODR) impacted: No

Appeal by: May 23

Order ID: 111-5306355-3789018

Product Amount: USD 235.16

Claim date: April 23, 2025

Why is this happening?

The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate. Show less

Hi everyone,

One of my shipments has been in transit for over 2 months now. I’ve opened few cases, but each time I get a new reason and a new date — then the case is closed as “answered.” Still no real update, whether it's delayed or lost.

Has anyone else dealt with something like this recently?

Any tips on how to escalate this properly?

@Seller_Udi0JNbTrsmUV @Seller_1KYLYkgAlu4xX @Seller_l3eCP9f1PtJXC @Seller_c2KLMXKhUYF3u @Seller_ovM5p622oIbGp @Seller_RsATYbG9XP0HP @Seller_s3amN64nZ4y9V @Seller_khUF6HPR2AHxu @Seller_t9kvdr2yixQej @Seller_pAPBCLhysbW5T @Seller_vtQxROP6UNr1O @Seller_khUF6HPR2AHxu @Seller_pB5cNkUhpDlVP @Seller_Lz6S1nnAIzbYB @Seller_aEROSwwdnzGiU @Seller_4GjtS9k0cnHHv

Would really appreciate some help in looking into this

Shipment ID: FBA18TQ4R8W3

Case IDs: 17617478941, 17521696961

Thank You!