This has been very frustrating for us and I am hoping for your help. In two years of selling this is the first time we’ve had an issue like this. We made the mistake of listing under ASIN B07988N5S7 and not checking for any copyright issues. The sad part is that we decided to stop carrying this item months ago, so the fact that we are being suspended for this makes life even worse.
Here is Amazon’s most recent communication Oct 16, 2018, 3:06 PM:
We still need more information about your plan to address rights owner complaints.
If you want to resolve this dispute, contact the rights owner:
If resolved, ask the rights owner to contact us at email@example.com to withdraw their complaint.
To sell on Amazon.com again, please send us a plan that explains
– The issues that caused the complaints.
– The actions you took to resolve the issues and prevent similar complaints.
Do not limit your plan to issues with specific orders. For help creating your plan, search for “Appeal the Removal of Selling Privileges” in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560). To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again.
See below for what we have put together for a new plan of action. We would appreciate any guidance you can offer.
Complaint ID: 5442769XXX
Plan of Action
The issues that caused the complaint 5442769XXX:
- ASIN B07988N5S7 used a copyrighted image
- We did not check if ASIN B07988N5S7 used copyrighted photos/images or content before listing on it
- We attached our offer to ASIN B07988N5S7
The actions we took to resolve the issues that caused the complaint 5442769XXX:
- We removed our offer from ASIN B07988N5S7
- I emailed firstname.lastname@example.org stating we did not upload copyrighted content (photos, images, or description)
- webstaurantstore.com stated we will need to dispute this complaint on the basis that it is not our listing
The actions have taken to prevent similar complaints in the future
- We’ve studied the Amazon Intellectual Property Policy
- We are deleting ourselves from the ASINs we cannot confirm content for
- We’ll only upload images and text that we’ve created, or we have the copyright holder’s permission to upload
- We are working with suppliers so our listings only use approved data and photos/images from the manufacturer
- We will only upload our own images or images we have permission to use
- We will only sell items we are sourcing from a reputable distributor
- We are now confident in the new procedures we have in place to prevent IP infringement
Please let us know what you think about this plan of action