Below is the email we got stating why they are holding our funds. The thing is we don’t sell and never have sold this type of board but they are hold over $50k of our funds and we can’t get an answer to what asin or how long this will be going on? is this standard even though we dont sell this product?
We are conducting a review of customer concerns related to “hoverboards” (battery powered, self-balancing scooters). Because you sold hoverboards, a rolling reserve was applied to funds in your account. The reserve is based on your past sales of hoverboards. Based on your order volume, the amount of the reserve may change daily. When your account balance exceeds the reserve amount, funds will be available per your disbursement schedule. You can view your account balance, estimated disbursement schedule, and reserve amount in the Reports section of Seller Central (https://sellercentral.amazon.com/gp/payments-account/settlement-summary.html).
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