Thank you for bringing this up. And thank you for the hep you gave us what must be 10 years ago now when we started on this channel.

Over the years we have perfected our packaging to make sure that when a customer returns the item it is clear it should not be resold.

If this is true, it is a major error and will cause issues as you indicate with new vs. used items. As well as items not matching the catalog page. Heck, we get competitors items back each month on our recall of returned items.

This is going to be a hot mess.

I’m sorry, but this is absolutely disgusting:

Shoes and apparel refurbishment can include steaming and removing stains and odors.

I knew this would be a problem, when they started Prime Wardrobe, but disabling a seller’s option to turn off re-packaging services, is going to be a nightmare for sellers and buyers.

This needs to be fought tooth and nail. Sellers who do not want Amazon repackaging their returns, sincerely need to fight this.

This is a really stupid idea conjured up by people who work for Amazon that have an IQ of a door knob. We could barely get anything classified as “unfulfillable” before and have had items deactivated because the morons at the returns FC just assume everything is fine and the stuff gets sent back out only to get customer complaints. You hit the nail on the head when bringing up the fact that the amount of “new sold as used” suspensions and complaints will increase. In my opinion, some sellers will be more affected than others but it will still be an increase in the number of negative customer experiences.

For most decisions, I can understand why Amazon does what it does (right or wrong), but for this one I am completely stumped. The head that thought of this policy needs to be sterilized so they can’t reproduce their stupidity and ignorance.

We were surprised this thread didn’t get noticed four days ago.

Yeserday I noticed that Amazon is selling my product. They created new listing with different ASIN. Amazon clearly stated that the item was repackaged and price is lowered. The seller is Amazon Warehouse. This is new approach by Amazon. I have no control over this new ASIN page.

Nail, meet hammer.

This subject was actually broached last weekend, prior to the hoorah first being raised in other venues of late, by our friend Pedrick in this thread:

As a result of seeing that Pedrick (among others who raised the topic in the next few days) is correct, we are currently considering the costs of beefing up our ‘anti-tamper packaging’ methodologies, and trying to determine the likelihood of there actually being satisfactory ROI available thereby, for a variety of the products for which we have FBA Offers.

As of yet, I’m not seeing even the merest glimmer of light at the end of tunnel…I harbor no illusions that this ill-considered change from what was already an unsatisfactory norm will not result in exactly what you and our friends Image, Rush, Uncle Leroy, and PrimeTime are concerned about: dissatisfied buyers.

`Tis a rare occasion when one can effectually fix stupid, in any case; when one doubles down on that paradigm, as is surely obvious to even the most-casual of observers actually is the case here, chaos is sure to ensue…

This has got to be one of the dumbest policies ever.

1. Repackage seller items on FBA without seller’s consent.
2. Sell said items as new.
3. When customer complains “Used as New” blame the seller, charge the seller and ding his/her account.
4. Eventually suspend listing or seller.
5. Make seller admit it’s their fault and beg to have their account/listing reinstated.

Did I miss anything?

Amazon, as it were, really needs to stick to just running the site and keep their hands off of inventory. It’s getting comical at this point.

Customers order items, remove parts and then return. They also switch with inferior products and return. We already receive some complaints of missing parts from products that are perfect when we send them to FBA. This will absolutely cause more complaints!

I was able to put it on “Disabled”

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