Way to have A-to-Z removed?


#1

Hi. Is there any way to have an A-to-Z claim already deducted from my account. I don’t care about the money but only removing the ding.

What happened was I had to drop ship a book to a customer because I could not find it in my storage.( The customer sent an email saying she hadn’t received the book, there was no tracking number and she didn’t want a refund at this time as the book might still show up. I tried to get a tracking number from the seller to no avail. I would have been perfectly happy to give her a refund.at any time, but she filed and was granted an A-to-Z claim. (I only received one email from Amazon - stating they had deducted the money from my account.)’

Does anyone know how I can appeal this claim to possibly have the ding removed from my metrics?

I do have an appeal button,


#2

Is is highly unlikely that it will be removed as you can’t prove that you shipped the item.


#3

I’m mystified as to why you think an A-z claim ding for non-receipt, where the customer claims non-receipt and you can’t prove otherwise, could possibly be removed.

bunga bunga!


#4

bunga bunga, I know, I know… Just upset that the customer filed an A to Z claim when I would have actually refunded right away when I learned she didn’t receive the item, but she stated emphatically that she didn’t want a refund. I mean, it was… my mistakes, but had to try and see what could be done…


#5

Where did you try to buy your book to fulfill the order? Sounds like the other seller needs to refund you and may have earned a neg.


#6

You can only appeal, it can’t be “removed” Just because you don’t like it.


#7

It was from a very large bookseller, and they have already given me a refund.


#8

I know right. Sigh. This is one of those things that can’t be changed, just have to learn from it and move on.