Hi. Is there any way to have an A-to-Z claim already deducted from my account. I don’t care about the money but only removing the ding.
What happened was I had to drop ship a book to a customer because I could not find it in my storage.( The customer sent an email saying she hadn’t received the book, there was no tracking number and she didn’t want a refund at this time as the book might still show up. I tried to get a tracking number from the seller to no avail. I would have been perfectly happy to give her a refund.at any time, but she filed and was granted an A-to-Z claim. (I only received one email from Amazon - stating they had deducted the money from my account.)’
Does anyone know how I can appeal this claim to possibly have the ding removed from my metrics?
I do have an appeal button,