Hi everyone,

I’m reaching out to ask for help regarding my Amazon Seller account. On March 25, I received a request for identity verification and promptly submitted the required documents the same day. However, my account was deactivated shortly after, and I received a message saying my appeal had already been submitted. When I try to appeal again, I’m redirected to the violation page that shows the appeal is “in progress”.

The status currently says:

“Your document and information are being analyzed and we may contact you by email for further clarification within 2 business days.”

It’s been almost a week, and I haven’t heard back. I also received an automated email saying this email address is not the right channel, but it didn't clarify what I should do next.

Could someone from Amazon please check:

Whether my documents are still under review?

Why my account remains deactivated despite timely submission?

If any further action is needed from my side?

Any help from fellow sellers or the Amazon team would be deeply appreciated!

Thank you.

The customer first claimed that the package was not delivered and then a minute later, contacted customer service again and changed their story. They claimed it was delivered empty. This is obviously a scam. I pack everything myself. I have low volume. I do this after I am done teaching school for the day. I know all of my orders. I used Amazon Shipping and the tracking shows the package was delivered 6 days ahead of time. I met all of my Amazon claims protection requirements. Can anyone please give me advice on how to proceed with this? Thank you.

How can I obtain the application permission for selling pet consumable products? I have reached out to the account page support team, but they all said that the sales permission for this kind of product cannot be applied for at present. What should I do?

Hello, ASIN B0DW8YVSBT, case ID 17395680941, we submitted the requested compliance documents over 15 business days, it is still under review, could you please help to check? We really need your help, thank you. @Seller_l7Jtck9jxnEA0@Seller_8hQgfj6OVZYse