Hi everyone,
I’m posting here because I’ve exhausted all my options and I want other people to hear my story. I want this to serve as a notice for those who read other suspension forum posts and think, " that can't happen to me because I do everything by the book and have proper supply chain".
IT CAN AND WILL!
My selling account was deactivated on March 5, 2025, over a single ASIN listing, a piercing aftercare spray, which Amazon alleged was causing “inauthentic” complaints (Section 3 Suspension). I was told that my funds would be withheld and my FBA inventory would not be eligible for removal.
However, I have never received a single customer complaint related to authenticity or any complaint at all for this product. The product has a return rate of just 0.45% (only 14 returns out of over 3,000 units sold). Despite this and the fact that I provided **complete documentation, far beyond what Amazon originally asked for, my appeals keep getting rejected with no real explanation.
Despite the lack of any real issue, I immediately complied with Amazon’s request and began gathering documentation.
Amazon asked for invoices dated within 365 days and prior to 03/05/2025. I provided that, but I also went above and beyond, knowing how often these appeals are denied even when documentation is submitted.
Here is what I submitted:
1) Invoices from my supplier (who is reputable and a known wholesaler!)
2) Invoices from my supplier’s supplier
3) The manufacturer’s invoice to the supplier’s supplier (to show that my product is in fact legitimate and literally ORIGINATES from the Brand themselves!)
4) Certificates of Good Standing from the California Secretary of State and Valid seller’s permits for both companies in the supply chain (both my supplier and my supplier's supplier)
5) Verification links from the California Department of Tax and Fee Administration to confirm permit status
This is a fully documented, legitimate supply chain that clearly shows the product came from the manufacturer and flowed through authorized and legal channels to me.
Despite that, every appeal has been denied with the same message: “We could not verify the transaction with your supplier.”
This is false. I confirmed directly with my supplier that no one from Amazon has ever contacted them about my case. They have received no email, no call, no communication of any kind. Amazon continues to claim they "couldn't verify" something they haven't even attempted to verify.
I’m not the only one. I’ve been watching this forum and others and it’s clear this is a common pattern. Amazon suspends an account with vague claims, requests documentation, then moves the goalposts or simply ignores what’s submitted. Sellers are told to provide more and more documentation, often going two or three layers deep into the supply chain. That’s not realistic, and it’s not fair. I knew that Amazon does this since I watch the forum and I only sell products that I can trace all the way back to the brand. I did everything right in this case. I should not be punished for that.
This situation is financially and emotionally exhausting. I have:
Inventory that I can't access or remove
Funds that are being withheld
No clear process for resolution
A business reputation that’s being damaged without cause
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If anyone here has gone through something similar and has advice, please share. If someone from Amazon is reviewing these posts, I’m asking for help. I’ve done everything right and just want a fair process.
Pinned by community manager