I trying to add to several listing. Every lisitng is requiring me to submitinvoices pictures etc for approval. I have over 100 items to attact to this is gonna take forever.

Before everyone jumps to conclusion yes I am a authorized bt the brand to sell thier items on Amazon I have invoices and verything is sourced from the manufacturer/brand owner.

Hi everyone, I need some urgent help regarding my US seller account.

On April 1st, 2025, I received an email for identity verification under “Other Policy Violations”. I immediately submitted all required verification documents and a photo the same day through the appeal section.

The system showed me that the verification would be completed within 2–3 days, so I waited. But after about a week, instead of being approved, my account got deactivated.

Now, it’s showing a critical violation with an account health rating of 0, and the email says I have 19 days to resolve the issue by contacting Account Health.

Has anyone else faced this? What should I do now to get it reactivated? I didn’t receive any rejection or further request for documents after my first appeal. Please guide me.

Thanks in advance.

I get authenticity complaints on regular basis because I sell branded sunglasses. When you sell 1000s of units, SOMEBODY is bound to be unhappy about their purchase and file these uneducated and incorrect authenticity complaints.

I wouldnt care about this so much if Amazon would accept the information I have sent them. The following are the docs and other info I have sent them about my supplier:

1) Invoice & reciept of payment

2) Website

3) Supply chain paperwork: invoice from manufacturer to my supplier

4) Letter of Authorizations from the manufacturer to my supplier

5) D&B registration info

6) Linkin profile

But Amazon always comes back and says "Your supplier can not be verified" and Amazon CS can not tell me why.

Anyone have any idea what more I can do to convince Amazon that my supplier is legit and they sell authentic products?

What more could I possibly send them?

I am having a whirlwind of a time dealing with these new sourcing costs... some of my costs get accepted for some products, and some don't while they're the exact same invoice?

I kind of let that idea go once I heard that we would be able to submit a case to re-evaluate already reimbursed lost items.. okay, great.. I guess..

Fast forward to today, I have been going back and forth trying to get the re-evaluation accepted, but they keep just denying and closing my case.. seems like they aren't even looking at the invoice provided?

They've estimated a cost / reimbursed me at around $11.62 for an item that we pay $20.00 for direct from the manufacturer... We have the invoices, but I don't know why they are denying it? This seems like out-right theft at this point.. I can forgive the excessive underestimations of costs at the beginning while they "learn", but not allowing you to fix it is does not sit right with me..

We purchase direct from the manufacturers, that is who sends us our invoices.. packing lists.. etc. No middle men.

I'm asking for some help on what I could possibly do to get this fixed up and reimbursed at LEAST the cost we pay for our goods! Hopefully someone out there has found a way? Or maybe a mod would help me out? I really need some light shed on this..