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I have sent multiple documents into verification - everything from the utility bill, the document that confirms my s.p. and more. All that came back was unsufficient documents - no specification of the problem.

Overall very unhelpful and unclear.

My account is abnormal, but there are still many goods that are reserved for storage and cannot be disposed of. I need to close the store. How can I handle this? Please reply as soon as possible. Thank you!

Hello Amazon Seller Support Team,

I am writing to seek assistance regarding an unresolved issue that has persisted for months, despite multiple contacts with Amazon Selling Partner Support. I am hoping for further guidance or escalation as my previous case was closed without resolution. Below are the details:

1. Background:

I registered as a new seller from select Asian locations under Amazon’s promotional offer for new sellers in select countries. As per the promotion, I should have been charged $1 for the first month and $0 for the next five months for the Professional Selling Plan. However:

• In Month 1, I was correctly charged $1.

• In Month 2, I was incorrectly charged $39.99.

• For Months 3 and 4, I was correctly charged $0.

This discrepancy in the second billing cycle has not been resolved.

2. Previous Case (ID: 16594896961):

In my last correspondence with Amazon support, I was informed that there was an issue with the system, and I was assured that “all referral fees charged will be refunded soon.” Despite this, 11 days have passed, and I have not received any refund or update on the matter. Additionally, this case was closed without action.

3. My Request:

I am asking for assistance in securing the $39.99 refund for the second billing cycle, as this charge is inconsistent with the terms of the promotional offer. I have repeatedly clarified that this is not about tool usage but rather an incorrect billing issue tied to the promotion.

4. Supporting Information:

Here is the link to the promotional terms for reference:

https://sellercentral.amazon.com/help/hub/reference/GPHEERB9HKVZUW3V

I hope this post will bring my concern to the attention of someone who can help resolve it. I appreciate your time and assistance. Please let me know if additional details or documentation are required.

Best regards,

"call me" does not work on suspended accounts. Which amazon policy is this?

As a seller, which amazon policy is this in? Can you send the link?

What is your opinion about the subject in the image?

I don't know if any of you have this issue, I have been creating ads on amazon but I haven't sell anything yet. I have tried in many ways, I have modified my ads many times, I have changed keywords and nothing happens. I just see that a lot of people click on it and that's it. Any ideas, guide or something to learn how to create better ads, please, i will apreciate it!

We have a customer who requested a replacement through AMAZON, it was an Amazon replacement order then the customer wanted to return the replacement. Instead of Amazon making the customer return it they immediately granted their A to Z claim and never returned the item. Amazon keeps saying the customer did return the item however they only returned the original not the replacement which can be confirmed under both orders and tracking numbers under the returns. Seller support is clueless and can't seem to comprehend this. Looking for help from any mods please.

@Seller_1KYLYkgAlu4xX @Seller_nS0jcFQNDLG3e @Seller_s3amN64nZ4y9V @Seller_guPeMXBrBxqyU

Been selling on amazon for over 12 years. Rare to receive any sales now days. Check my account, maybe some ones on this form can help me. First time posting. Amazon has gone down hill for the worst.

Hello. I have been selling on Amazon for 2 years. At the end of July, my account was suspended due to 3 ASIN invoice requests. I passed this verification and was able to open my Amazon account. Then, ten days after my Amazon seller account was opened, my account was suspended again. They requested the invoice for the product I bought a year and a half ago and last sold a year ago, and stated that they suspended my account due to their fake product policy. I sent the invoice of the product they wanted from me to Amazon, but this time they did not accept my invoice because the invoice for the product was older than 365 days. I have made many objections and phone calls since August 16, but my account has not been opened. I emphasized that my product is original and that I bought it from Amazon TR. I sent my invoice to almost every objection and explained the situation. I explained that since I made the purchase a year and a half ago, it was not possible for my invoice to be issued within 365 days. There was only one purchase of the product, and that purchase was dated at that time. That's why my account is still suspended. How can I open my account? How can I fix this situation and explain myself?