I've been selling on Amazon for 10 years, and I've never seen anything like this before. There are 78 suspicious orders—each placed at a rate of 6 orders per minute.

• All orders are from business customers, and each contains only one unit.

• The best-performing ASIN was targeted.

• Every order is placed from a different account and shipped to a different address.

• However, in the address field of all orders, the following text appears: "nullPO67d..."

I contacted Amazon Support, and they are directing me to the Competitor Seller Attack Unit. But here's the catch—they're asking me to provide the name of the competitor.

Are they serious? How am I supposed to know who is behind this? Isn't that their job to investigate?

Has anyone dealt with this before? Any advice?

We’re trying to update the brand name of some of our products on Amazon from the parent company’s name to the actual sub-brand they belong to.

For example, think of how Nestlé is the parent company of Kit Kat. While Kit Kat is owned by Nestlé, the brand name on the product is Kit Kat, not Nestlé. Similarly, we want our products to be listed under the correct sub-brand, rather than the parent company’s name.

However, when we reached out to Seller Support and the Executive Team, they told us that brand names cannot be changed and the only option is to delete the ASINs and relist them under the new brand name. This would result in losing all our sales history, rankings, and reviews, which isn’t ideal.

Has anyone successfully changed a brand name in a similar situation? Any advice or alternative solutions would be greatly appreciated!

@Seller_t9kvdr2yixQej

We have dealt with Amazon FBA losing inbound shipments before but we have not had any problems getting reimbursed up until now

“Our research shows that the 48 units of FNSKU X00******* that you sent with shipment FBA18******* have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error. “

On February 8th, we identified an inventory issue in our store and reached out to Amazon Seller Support via phone (Ticket ID: 17162237351). The problem was that both our FBM and FBA listings for the same item shared the same internal FNSKU, causing FBA orders to appear as FBM in our portal, even though the FBM stock was set to zero. Over the phone, your representative, Kimberline, advised me to set the inventory to zero, delete the listing, and then recreate it. This would resulted in a new FNSKU being generated. Because of this, the FBA amazon shipment I had sent in was unintentionally modified. I clearly asked the support rep over the phone if deleting the FBA listing was going to cause any issues and she told me to proceed with it and recreate the listing. Now, we are told we have lost 48 units of inventory because the FNSKU doesn't match. Can you please help correct this mishandling issue?

We only have one item we sell on amazon FBA and are 100% sure the correct FNSKU was in the boxes we are not sure what's going on and this is a huge cash flow issue for our business almost 10k in lost inventory amazon is refusing the acknowledge the issue

How can they claim that an incorrect FNSKU was sent in but whatever that physical inventory has been lost and they can't locate it but refuse reimbursement?

Can we get some assistance from a mod on this to escalate these cases?

Relevant Case IDS:

ID: 17417357861

ID: 17395775951

ID: 17325825821

Gotta love when your account almost gets shutdown because you list a product called Black Opium. Amazon freaks and thinks I’m actually selling a Sch 1 narcotic but instead it is perfume.

Is there really a big problem of people selling Opium on Amazon?