Hi everyone,

I have two shipments that were sent to Amazon almost a month ago, but they still haven't been received. The fulfillment centers these were sent to are IAH3 and WBW2.

Tracking shows that they were delivered, but there has been check-in but no movement on Amazon's end. I've tried reaching out through normal support channels but haven't gotten any clear resolution.

Has anyone else experienced delays at these FCs recently? If an Amazon rep is here, could someone please look into this? These delays are causing major inventory issues.

Thanks in advance for any help!

Hello,

Our account was deactivated during the supply chain verification. Following our discussions with Seller Support, we identified that the issue was due to a missing supply chain document from one of our suppliers. We were failed in obtaining this document promptly.We could not send this document immediately because our supplier got back to us late.

After we have gathered all the requested documents completely and accurately, we sent it on our last submission but it got rejected. After rejection, we made a call to seller support and asked the rejection reason (case id: 17391622441). Their answer was that we did not send the supply chain document ( same document mentioned above) even though we provided. Also the submission seller support was looking was one of the old submissions we sent before. When i said the exact date of my last submission, he was able to see that missing document is already provided. He gave me an e-mail address to send all of my documents, which was a relief I thought this situation is going to resolve. Unfortunately i still haven't heard back from them. What should i do ? I did not send a new submission from seller central because i was expecting an answer from the e-mail. The fact that they dont review our new submissions and documents is disappointing. I am looking for a solution to maintain our business. Please assist me on this.

UPDATE: I called Amazon today seller support told that there is no spesific reason for last rejection. If there is no reason why is still my account deactivated. Please help me. @Seller_RSwABJNHpHnEZ @Seller_l7Jtck9jxnEA0 @Seller_l3eCP9f1PtJXC @Seller_OOVUXZLmb2UEH

My brand registration was rejected twice because of the of the following: This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form.

My business name on Amazon matches the name on my EIN form which is the number I've been entering in addition to USPTO trademark application.

Could someone please provide insights into what I maybe doing wrong.

Much appreciated 👏

I am writing to express my frustration and concern about the current situation with my Amazon seller account. Since August 19th of last year, my account has been blocked due to a distributor who sold me counterfeit merchandise.

Additionally, the brand requested proof of some products, but since the merchandise was sent directly to Amazon FBA, I was unable to comply with this request. Since the block, I have not received a response from any person, only from the system.

Before the block, I had several open cases for lost merchandise and shipments that had not been received. Some of these shipments showed discrepancies in the number of units received. Despite the fact that the merchandise was sent by different distributors than the one that caused the block, I have not received a response to any of these cases.

It is important to note that the block due to the counterfeit merchandise sold by the distributor who defrauded me has nothing to do with the lost merchandise. However, I have not received a response to any of my attempts to contact Amazon.

For over three months, I have only received automated responses indicating that they are investigating the lost merchandise issue. However, they have not provided any response or solution.

I request your help in resolving this matter and finding a solution for the lost merchandise and the block on my account. I appreciate your attention to this matter.