I hope this message finds you well. I’m writing to inquire about a payment that I was expecting but have not yet received. According to my records, the payment was due on 4/17/2025.Could you kindly confirm the status of this payment and let me know if there are any issues or delays? If additional information is required from my side to process the payment, please let me know, and I’ll be happy to provide it promptly.

I appreciate your attention to this matter and look forward to hearing from you soon.

Best regards,

Laza-Ecostore

Amazon Buy Shipping Bulk for USPS Ground Advantage (less than 1lb) purchases are providing RECYCLED ALREADY DELIVERED labels again.

04/24/2025 USPS# 9300110571012533317585

i got such a mail from amazon au, i don't know where to change my country of origin. also everything seems to be available and active in my account.

Can you help with this?

my case id 3011488103

We have reviewed the documents that you provided, but we could not complete the verification of your identity. As a result, your case will be closed, and your account will not be activated.

Why is this happening?

The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided.

We sell a generic product, a truly generic product, not we just didn't have a UPC or we wanted to create a new listing to ourselves. No, we specifically have it manufactured for us but we don't have our brand name it, it has no brand, so we listed it as "generic". We do have a registered brand name on Amazon and we do have products manufactured with our name on them but this one wasn't so instead of lying like seemingly so many other sellers do just to put their name on the listing we listed it correctly as "generic".

Well we picked up a negative feedback today, the customer is calling our product a "fake" and then goes on to list a bunch of attributes about it which are different from other products. We know what happened, we're not the only ones who sell a product like this or have it manufactured for them so they are comparing ours to one they purchased somewhere else and they are different.

We thought okay no problem this is entirely a product review so let's get it removed, it's not even possible for a truly generic product to be a fake and the customer is speaking entirely about the product. Of course Amazon is refusing to remove it, I realize that isn't something new but here is the kicker.....Amazon is refusing to remove it because we didn't list it under our brand! Support fully acknowledges that it's a product review but because the customer is calling it a "fake" and our brand isn't on it then that means we can't dispute it! I honestly couldn't believe I was being told that, it doesn't even make sense how is a wholly generic product which we have manufactured possibly a fake?

So pretty much what happened here is because we followed policy and didn't do what everyone else does and falsely list the item under our brand name we are being penalized for it.

Just really frustrated with this....