for Refund at First Scan return, Seller should have the option NOT to refund Outbound Shipping Fee.

why does Safe-T refuse to reimburse the Outbound [and Return] Shipping fees, when Buyer has made error and returned wrong item

Safe-T is denying legit claims for Outbound and Return fees with the denial reason "The reimbursement claim does not cover outbound shipping costs " which is usual meaningless Safe-T rubbish

the link Safe-T supplies to justify their decision https://sellercentral.amazon.com/gp/help/202103400

- only refers to the Cost of return shipping charges - there is no relevant policy contained here for Buyer bearing cost of Outbound and Return shipping charges.

here is a few of our affected cases where we are getting scammed by Safe-T - @Seller_FJwyF3iu5qxUY if you could be so kind as to take a look?

112-1369652-4885011

113-9713790-132186

113-4106117-6054628

113-7602424-3725858

91910-65839-5559253

113-9713790-1321861

111-3550245-2857000

lately things have gotten even worse, with BOT-denials that offer no reasoning. after one or two appeals the case gets last worded, and even though the claim is mirror image of multitudes of Awarded cases that get Accepted - for no logical reason these mirror image claims still get denied. ☹️

I'm unable to add new FBM "Location" address.

"Error: This location cannot be created at this time, please try again later."

URL: https://sellercentral.amazon.com/fbm/locations

Can I get help from an admin here please? Case 17495511591

Reason for rejection:

"The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them."

My photos are not altered in anyway, taken from my phone camera and from multiple angles. There's no possible way they could mistake them as digitally created or altered. My brand logo is permanently laser etched into the product and there are various angles to show this. What am I missing here?

we lost A-Z claim for "damaged or defective item" - after Buyer used and abused the product.

Order ID: 111-0136335-7037819

basically the Buyer used our product like a free rental service - they took the bag on a trip, trashed it - smashed the zipper - and then claimed A-Z as 'defective' - who of course fully refunded.

we are sick of being used a free rental service, because AZ does not care to use any discernment when assessing the state of an item when a Buyer makes a claim.

we provided evidence that the zipper is bullet proof top of the line and virtually indestructible - teeth will only fall off these YKK zippers if they get slammed in a car door. they certainly do not 'fall off' under normal usage. we have bags over 20 years old with these zippers that are still going strong.

the item was plainly abused by the Buyer, surely we should not have to fit the bill after providing all our photos of ship labels, packaging, damage to the bag, - but no, AZ still denied us.💩

how does Amazon expect FBA to survive when they always back the scammers 🤦‍♂️