Hi everyone,

I’m a new seller on Amazon and I recently ran into an issue I’m hoping to get some advice on.

So far, I’ve only had one FBM order on my account. Unfortunately, due to my inexperience and not fully understanding the handling/shipping timing, that one order was marked as late. This caused my On-Time Delivery Rate (OTDR) to drop to 0%.

I completely understand the importance of delivering on time and I take full responsibility. I've already submitted an appeal explaining my situation and confirming that I’ve reviewed and corrected my process. However, I'm now very concerned that my FBM privileges may be suspended because of this one mistake.

The problem is – I don’t have any new orders coming in to help improve my OTDR. I want to fix this and prove I’m a reliable seller, but without more orders, I feel stuck.

Has anyone been in this situation before? What can I do to prevent deactivation of my FBM selling privileges? Is there any way to request a manual review of account health when the volume is so low?

Any guidance would be really appreciated. Thank you so much!

Best regards,

New Seller

Case ID: 17460922151

Where is the inventory. The shipment page says 1 box received. I cannot find the inventory in AWD storage.

AWD Shipment ID: STAR-RJU4BG5R47Z7W

FNSKU: X003L3D1RX

@Seller_hme3Wbydd1ihrCan you look into this... I think regular seller support wont be able to help as this is a AWD issue... I feel it needs to be routed to the correct depart to fix this...

I received several unverified purchase reviews less than 20 days after the release of my new product. The reviewers claimed that the odor was still strong after 2 weeks of my product dispersing and that the 2 month shopping experience was unsatisfactory.

These fake reviews were posted on the same day and opening the homepage of these reviewers revealed that they had posted dozens of fake reviews on the same day, all of which were unverified purchases.

These fake reviews directly lowered my rating from 4.9 to 4.5 and halved the visible order volume

I clicked on the REPORT button next to the comments in hopes of dealing with these fake comments. However nothing happened except after a survey email that would have comforted me.

@Seller_FJwyF3iu5qxUYHelp me please

https://www.amazon.com/gp/customer-reviews/R3S3QG1OM7PA05/ref_=bcr_shw_rev_dtl

https://www.amazon.com/gp/customer-reviews/R2PBEY5O9J1ZYA/ref_=bcr_shw_rev_dtl

https://www.amazon.com/gp/customer-reviews/R14AOBFLRSUW0A/ref_=bcr_shw_rev_dtl

Dear Amazon Seller Support Team,

We’re writing to inquire about the review status of our product with ASIN B0DYNZ741W. As children’s toy compliance documentation was requested, we promptly submitted all the required certificates and documents on March 3rd.

According to Amazon’s official guidelines, the review should typically take 15 working days. However, nearly a month has passed, and the case (Case ID: 17480599831) remains under review, far exceeding the specified time frame.

This extended review period has severely disrupted our product’s sales, leading to significant losses on our end. We would greatly appreciate it if you could expedite the review process.

Thank you for your assistance.

Best regards,

ThreelaCoo