Dear Amazon Seller Community,

I need to share a disturbing situation happening to my store right now - I received 10 chargebacks in a single day, all claiming "item not received" despite valid tracking showing successful deliveries. This has never happened before, and I strongly suspect organized fraud.

Here's what's happening:

Buyers are not contacting us at all - they go straight to their banks to file chargebacks.

mazon is counting pending chargebacks against our metrics, putting our account at risk.

We shipped all orders on time with tracking, yet we're being penalized for issues completely out of our control.

This is unacceptable because:

We fulfilled our obligations (shipped on time, provided tracking)

Buyers are abusing the system by skipping seller communication

Amazon is punishing us for fraud we didn't commit

We need Amazon to:

Remove these fraudulent chargebacks from our metrics

Provide better seller protection against payment fraud

Investigate these obviously fraudulent accounts

Fellow sellers:

Have you experienced similar sudden chargeback spikes?

Any advice for protecting our accounts?

How can we collectively push Amazon to address this?

This is clearly an organized attack. We need Amazon to step up and protect honest sellers!

@Seller_FJwyF3iu5qxUY @Seller_1KYLYkgAlu4xX @Seller_s3amN64nZ4y9V @Seller_RsATYbG9XP0HP @Seller_ovM5p622oIbGp @Seller_RsATYbG9XP0HP @Seller_t9kvdr2yixQej @Seller_khUF6HPR2AHxu @Seller_nS0jcFQNDLG3e @Seller_khUF6HPR2AHxu @Seller_vtQxROP6UNr1O @Seller_l3eCP9f1PtJXC

Hi y'all.

A month ago i noticed that Amazon Mexico deposit X amount in my bank account. I contacted my bank and they told me it was for something i sold in Mexico. How did this happen? I didnt know that i had an account (or whatever they call) in Mexico and Canada too.

I read something online about how to change the status from active to inactive but then there was this message:

Note: Any applicable monthly subscription fees will continue to be charged, even if the fees are due while your listings are inactive. If you don’t want to be charged a monthly subscription fee, you can choose to downgrade your account from a Professional selling plan to an Individual selling plan.

Is that right? Sometimes i feel like amazon wants you to fail and give up. just when you think you've got all figured out, Amazon throws you a curveball.

I dont know how amazon works on the old accounts but for me, a beginner, it feels like going to war everyday.

Thank you!

Did the Storage Utilization Surcharge ratio under Inventory > Dashboard disappear for everyone or just me?

Dear Amazon Seller Support Team,

I would like to bring to your attention a concerning issue regarding Amazon’s refund policy and its impact on sellers.

Order #114-1098885-9657001 case ID: 17468627961

Feb 12: The customer requested a return due to late delivery (even though the item arrived within the promised delivery window). We explained that return shipping costs would apply for non-defective returns.

Feb 21: The customer claimed that Amazon Support assured them that both the product cost and original shipping fee would be refunded upon return. We repeatedly clarified that original shipping fees (already paid to FedEx) are non-refundable for non-defective returns.

Feb 22: The customer stated financial hardship and insisted that Amazon Support confirmed a full refund (including shipping). Despite this, we offered 4 return labels to waive the return shipping fee for the buyer—even though we were not obligated to cover return shipping. And we have clarified again that the original shipping fee is deducted from the refunded amount.

Mar 8: Upon receiving the return, we promptly refunded the product cost. However, the buyer later forced a refund of the original shipping fee via an A-to-Z claim, even though Fedex has charged us.

This is unacceptable.

Amazon’s customer service misled the buyer by promising a full refund (including shipping) without seller consent.

The original shipping fee was already incurred and paid to FedEx—we cannot recover this cost.

We already went beyond policy by covering return shipping, yet Amazon further penalized us by refunding the original shipping from our account.

Sellers should not suffer financial losses due to Amazon’s internal miscommunication. We demand fair treatment and reimbursement for this unfair charge.

Other Sellers: Have you experienced similar issues? How could we do to protect our money?