Urgent: Your account is at risk for deactivation (Inauthentic Items)


#1

@angelicpretty
@oneida_books

Hello,

I am not new to amazon selling, but am somewhat new to the forums. I have been a seller on amazon since the beginning of 2018 and am in retail arbitrage. I have been reading a lot on the forums and my business has been pretty successful (especially this year). Last year I sold about $80,000 worth of goods and this year it’s over $200,000. I really would like some help and from the forums that I have been reading, everyone has been helpful especially angelicpretty and oneida_books. I hope it is okay to tag you two on here as I see you guys have much knowledge. After I received this email, I did write to amazon over the weekend, but have not received a response yet. Since I do retail arbitrage, I only have receipts and no invoices and sent it to them along with the email. Below is the email from amazon:

Thank you for speaking with us about your Amazon selling account.

Amazon has received complaints from buyers regarding the authenticity of the items listed at the end of this email.

Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970?referral=A324WGLZ7J32A_A3B27Y0A01ANB7)
– Policies and Agreements (https://sellercentral.amazon.com/gp/help/521?referral=A324WGLZ7J32A_A3B27Y0A01ANB7)
– Best Practices in Product Authenticity and Quality (https://sellercentral.amazon.com/learn/courses?ref_=su_courses_c12_m554&courseId…)

How do I prevent my account from being temporarily deactivated?
To prevent your account from being deactivated, within 72 hours please send us an acknowledgment that you understand and agree with the statements below:

  1. You will take preventative measures to ensure that you do not sell products that have been illegally replicated, reproduced, or manufactured.
  2. You will verify the accuracy of your products and will not list unbranded items on branded products.
  3. You will develop processes to ensure that all your branded products are legitimate and authentic.
  4. You acknowledge that you have read, understand, and agree to comply with the Best Practices in Product Authenticity and Quality, Amazon Anti-Counterfeiting Policy, and the Amazon General Seller Best Practices

In addition, please also provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email.
–These documents should reflect your sales volume during the last 365 days.
–Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

How do I send the required information?
Please send the above information by replying to this email from your case log in Seller Central (https://sellercentral.amazon.com/cu/case-lobby).

What happens if I do not send the requested information?
If we do not receive the requested information within 72 hours, your account will be temporarily deactivated.

We’re here to help
The Account Health Support team is available 7 days a week to address your concerns in detail. To request a call from the Account Health Support team between 7:00 am to 6:00 pm Pacific Standard Time use this link: (https://sellercentral.amazon.com/cu/contact-us/cmn/QUALITY) or between 9:00 to 5:00 China Standard Time use this link: (https://sellercentral.amazon.com/cu/contact-us/cmn/MARKETPLACE). Additionally, you can get help creating your plan in Seller Central Help: (https://sellercentral.amazon.com/gp/help/200370560?referral=A324WGLZ7J32A_A3B27Y0A01ANB7). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

You can view your account performance at (https://sellercentral.amazon.com/performance/notifications) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well you are performing compared to the performance metrics standards set by Amazon.

Could someone please help! I’d really appreciate it. My funds are currently held and I can’t transfer them to my bank. I purchased many items to sell due to the holiday season and really need the money to pay off the credit card bills. But my main goal is to stay here and continue my business as I feel very prideful with what I created. Thank you all and happy holidays!


#2

If you don’t know how to fix it, then pay to eliminate it


#3

Hi ninehorse1,

what do you mean pay to eliminate it?


#4

Spend money and get a professional to help you solve your problems.


#5

I posted a bit ago. but apparently because I mentioned the OTHER tagged poster when is banned, it has to be approved.

Anyway, I’ll keep this opened and will respond on it in just a bit. I’m finishing up on a POA for a client.

-Rob


#6

could anyone else help chime in? I’d really appreciate it!


#7

There really is nothing to chime about. You need to write and post a POA.

This thread might help you - [Informative] Suspended by Amazon. What should I do ? Help with Suspension and Appeals ... by Oneida Books


#8

Hello @Stay_At_Home_Mom_s,

Apologies for the late response.

I understand that you received some buyer complaints about the authenticity of some of your products and now your account is under review. When your account is under review, funds may be held until the review on the account is complete. Based on the information you provided for us here, it appears you were requested to show your proof of purchase to go along with your acknowledgment regarding the offering of inauthentic goods. Since you have already submitted the requested information, you are on the right track and should wait to hear back about your appeal.

If you still have additional questions or concerns about your funds, please refer to the information in your performance notification about how to contact us regarding payment information.

Best,

Mimi_Amazon