Hello,
I keep receiving this message from Amazon Seller Support, and this is getting ridiculous at this point. I have turned off all apps that can potentially be interfering with this "communication" guideline, my insert cards do not ask for reviews or feedback and I follow all the rules and guidelines.
• I have not requested or encouraged any reviews (positive or otherwise), nor have I asked customers to modify or remove feedback.
• I have not shared or requested any personal contact information from customers.
• I do not use any third-party messaging software, review solicitation tools, or automatic messaging outside of Amazon’s official “Request a Review” button.
• My product packaging and inserts do not contain QR codes, external links, personal contact info, or any language that violates Amazon’s guidelines.
• I have confirmed that no apps with messaging capabilities are currently connected to my account (see attached screenshot).
• I have reviewed and updated internal processes to ensure strict adherence to Amazon’s Communication Guidelines going forward.
Can someone from the Amazon team please review my Case ID: 17493807941 because I keep getting the same response when I appeal and I am sure that I am not breaking any rules.
