It frustrates me to no end that Amazon allows anyone and their mother to mess up listings with no proof at all but practically requires notarized evidence to fix them.
Want to add bogus UPCs to a listing? Sure! Change the Manufacturer Part Number to cat-on-keyboard gibberish? Of course! Replace the manufacturer’s product photos with low-light cell phone specials? Perfect! Change the description and bullet points to poorly written and inaccurate garbage? Awesome! Change the title to something blatantly wrong and at odds with previous listing data and even those lousy cell phone snaps? Have at it! Change the brand name or manufacturer of these Brand Registered products to evade Brand Registry? Please do!
But when I, an agent of the manufacturer who holds Brand Registry, wants to get any of that fixed? Woah, hold on there, cowboy, I need photographic proof!
It must be a backdoor digital hack that circumvents existing page control.
Authoritative proof is in the eye of the Seller Support associate.
Seriously, though, Amazon’s gotta sort this mess out pronto.
I agree, but it’s in their best interests not to. Amazon wants it to be easy for everyone to sell on their platform: the more sellers there are, the faster we have to race to the bottom on price. If their catalog ends up full of white-label knockoffs, most costumers shop for price first so cheap products equal sales. And if Seller A’s listing is hijacked by Seller B, Amazon doesn’t have to hold themselves responsible for letting it happen: it’s easier, faster, and more convenient to just blame Seller A for selling an item not as described.