Good DAY

On April 1st, I submitted the required identity verification documents, including a video verification, as per the instructions on the Account Health page. I was informed that the documents would be analyzed within two days. However, it has now been over a week, and the documents are still marked as pending. Additionally, my account has been blocked, and I am unable to create a new case or contact support.

I have attempted to reach Amazon by phone, but I have not received a response.

Could you kindly assist in resolving this issue? Amazon has failed to analyze the identity documents within the given time frame, which led to the deactivation of my account.

I appreciate your prompt attention to this matter and look forward to your assistance.

Thank you

I received a seller identification notification on April 1st, 2025. I immediately submitted an appeal along with my photograph and government ID (passport). After submitting the documents, I received a message saying:

"You have provided your document and information. Your document and information are being analyzed, and we may contact you by email for further clarification within 2 business days."

However, it has now been more than 6 business days, and I have not received any response. Unfortunately, my Amazon account has now been deactivated.

Please look into this matter and help resolve the issue so that my listing can be reactivated.

I am the Brand, we manufacture the product, and I am getting a message when trying to create the listing that Amazon is not accepting selling applications. Why is this?

This is the second time I've shipped an order correctly and on time, buying the label using “By shipping” and with Claim protection and Amazon abuses.

The courier lost the package and Amazon initiated a refund on their own and it was chargedto my account.

I filed a claim with support and they determined that they should not have charged me for the refund and instructed me to appeal the decision.

I made the appeal and this was the response, completely absurd and unfair.

“Upon further review, we have decided to uphold our original decision. We received the tracking information you provided for order 112-8166974-2661066. However, you did not provide the carrier name or it does not show any tracking information on the carrier's website."

And the worst thing is that what they are saying IS A LIE, I go into the appeal I made and I can clearly see that I did provide the carrier name correctly. And now it is no longer possible to make another appeal.

Additionally, I can see on the carrier website that the tracking number seems to be incorrect, but it was Amazon that entered that tracking number when the label was purchased not me.

In other words, since the purchase of the label, Amazon made a mistake and I have to pay all the consequences, even though I have the protection against claims.

Tis is the order: 112-8166974-2661066