Not sure what to do here. Was selling an item for $XX and have been selling it for this long since October of 2019. No customer complaints due to price, unit sold steadily.
Restocked the product and could no longer sell for $XX due to fair pricing which made no sense. I’ve sold it for $XX well before the outbreak but alright, I’ll play Amazons game. Seller Support said to check ‘Fix Price Alerts’ which was empty. So I have no idea what Amazon deems a “fair price”. So I started lowering the price about $1 - $2 until the system accepted and let me get the buy box back, cool.
Then, not even 3 days later, I received a listing violation and the listing is blocked due to ‘Price Gouging’. On top of this, I placed an order for several hundred units because I figured Amazon accepted my price point and we’re good to go. Now I’m stuck with several hundred units because of Amazons pricing bot.
Instead of an appeal, I disputed the case using 90 and 180 day averages, showing data and graphs proving that the price I sold at does not constitute price gouging and I’ve never had any customer complaints due to the price. I understand going after real price gougers but this is ridiculous. Now i’m out thousands of dollars and not sure what to do.The email said it would take 3 days to get back to me but I still haven’t heard anything.
Amazon, please fix your bots. Why was my listing suspended after you, Amazon, accepted my price point? If that’s not an acceptable price point then tell me what is. There was nothing under pricing health or fix price alerts. I’m all for working with Amazon on this but being kept in the dark and then being punished for being kept in the dark is not acceptable.