I agree. Amazon should confirm the Ship To Address at time of order. Shipping software does it a in a matter of seconds. So it shouldn’t be an inconvenience to customers.
I believe a bigger customer inconvenience is not receiving there order when they expected it.
And yes, for whatever reason customers do not typically respond to Amazon email for an address correction.
We can go for months without an undeliverable address, and then have 3 or 4 in a day. They are painful to resolve.
We typically try to look up the customer in the white pages or Google. Sometimes we get lucky … other times not so much.
Our last resort is to buy shipping through Amazon knowing we will probably get the product back. Of course, disappointing the customer but you don’t get a metric ding.
Once you get the product back you have to refund the customer. You can withhold outbound shipping ( of course again disappointing the customer ). If you shipped UPS, you will get charged both outbound and return shipping. Now do you withhold 2x the original shipping paid by the customer?
Good luck … hope the order gets to your customer.
Edited by: Agility Gear on Jun 25, 2016 12:55 PM