This is what seller support just told me. I used the handmade phone support option in case anyone thinks that might matter.
My question was that I have two boxes listed as “in transit” since June 23 ( a third was delivered on 6/24). Today was the reconciliation date, but that option is not available since the remaining items are in transit. I was specifically asking if Amazon can help file a missing package claim with UPS. UPS said Amazon has to do it, not me.
The first answer given to me was that packages are being held in a warehouse until they can be checked in. Then when I reiterated that they were still in transit, he specifically said that UPS was holding the packages. I continued to ask for clarification as to why UPS would hold them that long, but support just kept with their scripted response about delays and what not. I get that. I understand that the FCs are behind. My concern is that I have almost 100 units that are missing. If they were delivered, and just not checked in, that would be different. I just find it hard to believe that Amazon is having that delivery held, when I have shipped an additional 10+ boxes to the same FC since then and they are all either delivered, checked in or in receiving.
Does anyone know? I don’t want to open a second case if this true… but I am considering that perhaps there was a language barrier on the phone.